Technical Account Manager at Palo Alto Networks.

I went discovering, learning and caring whilst exploring new opportunities and challenges to take on. After 'Sharpening the Saw' (The 7 Habits by Stephen Covey), I discovered what matters professionally most to me for the next decade: keep on doing with what I proved to be good at!

Customer Success Manager in the Netherlands for the Ministerie van Veiligheid en Justitie, Ministerie van Infrastructuur en Milieu, Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (Government), Atradius (Trade Insurance) and DSM (Health, Nutrition and Materials);► My main responsibility is Customer Satisfaction with and Perceived Value in Oracle solutions at my assigned strategic Enterprise Customers with an open eye for new Opportunity Identification. After a year engaging with my unsatisfied customers, they started buying again and after two years, their regained confidence in Oracle lead to significant new investments;► My role is to develop long-term relationships with these customers and focus on managing their expectations with Oracle. Working closely with the customer and the Account Teams to build an understanding of the client´s business and how it is supported by IT. Recognizing opportunities for optimization while the solutions within the client are deployed and pursue with proactive advice on how to address existing and new business challenges with Oracle;► I further team with the relevant Product Sales, Strategy and Insight Consultants, Oracle Consultancy Services, Advanced Customer Services and Oracle Business Partners on new opportunities that I identify. It is my goal is to be seen as Trusted Adviser throughout the entire solution life-cycle, during the planning phase of new projects to supporting them when they have systems operating in production.

Teaming with the Software Group Account Managers, responsible for Large Account Business in the financial sector (ABN Amro, Rabobank, ING), government (Belastingdienst) and furthermore the important ICS Business Partners (Imtech ICT Integrated Solutions, e-Office, SilverSide, Aquity) in achieving their software license targets;► Providing high-level pre-sales support for all ICS Solutions (Messaging & Collaboration, Web Experience, Social Software, Cloud Computing) with new Opportunity Identification, presentations, demos and marketing events;► Recognized by peers: IBM certified IT Specialist.

As a member of the South West Integrated Operational Team for Microsoft Special Weapons and Tactics, responsible for defending the Lotus software brand and attacking Microsoft environments in the Benelux.

Teaming with the Software Group Account Managers and proactively engaging in Banking, Insurance, Governmental, Telecom, Manufacturing and Communications market segments;► Established knowledge areas are; Integrated Collaborative Environment Clients, Advanced Collaboration, Knowledge Management, Document Management & Workflow, Enterprise Search, Enterprise ERP/CRM Connectivity, Horizontal & Vertical Portals, Workplaces & Web Content Management.

CAD & Company is a provider of 2-3 Dimensional Computer Aided Drafting/Manufacturing and Technical Document Management for Microsoft Windows Server based infrastructure.

Cad Plus is a provider of 2-3 Dimensional Computer Aided Drafting/Manufacturing and Technical Document/Product Data Management for Microsoft Windows Server based infrastructure.

Cyco Software is a vendor of the Technical Document Management products: AutoManagerWorkFlow and Organizer for CAD software packages and other software solutions.