Hans Davidson, Cscp Email & Phone Number

Eden Prairie, Minnesota, Us

Developing solutions to address key client needs while coordinating other functional support, service, and resource teams to meet performance objectives and client expectations. • Leading activities of the entire account management team and department, responsible for $300M in annual gross revenue and 400+ clients • Grew revenue by 200%+, with team size more than doubling to manage profitable growth• Developing, mentoring the 15-member Account Management team, leading onboarding, training, and advancement; advanced 30% of the team into management roles over the last three years• Pivotal contributor on the Commercial Team, with active input on P&L strategic planning and spending• Developed a new account profile scorecard for the Account Management team to determine viability for new business potential, helping the team more quickly identify revenue growth opportunities; the tool was adopted and is now used corporatewide• Ensured a 98% client retention rate, superseding previous company records, transforming stagnant customers into loyal customers, and delivering on average 14% growth annually • Identified double-digit savings opportunities for clients, ultimately driving higher investments, increased sales, and strengthened client relationships• Analyze and communicate savings (on average 5-10% savings), cost avoidance, and potential cost/service tradeoff areas to the customer for total annual spend within international business• Collaborating with global offices (Asia, Europe, Americas), coordinating pricing, transportation, and logistics

Eden Prairie, Minnesota, Us

Directed account success and revenue growth for key global accounts, working closely with clients and regional teams, ensuring day-to-day performance, engagement, and continuous success. • Created new and innovative solutions to bring lasting value to the customer supply chain management model, ensuring efficiencies and profits with their supply chain growth, current spending, and future risk• Led and leveraged account team member(s) and other internal resources toward achieving customer expectations and growth of account value, including 10%+ annual financial and organic sales growth• Analyzed and communicated savings (on average up to 10% savings), cost avoidance, and potential cost/service tradeoff areas to the customer for total annual spend within international business• Improved net income results and drove continuous improvements to enhance mutual value by creating and using business analytics and reporting (technology, supply chain solutions, best practices, etc.)

Eden Prairie, Minnesota, Us

Drove account management and carrier management operations, ensuring standard operating procedures, KPIs, and other account metrics were aligned and executed daily. • Developed, organized, and facilitated business reviews and other customer meetings for a 20+ customer portfolio representing $1M in gross annual revenue• Developed Strategic Carrier Relationship Management of 25 carriers through mutual business objectives and metrics, including contract agreements for up to 65% annually consistent business• Established overall account budget and led revenue generation, achieving 12% annual growth

Eden Prairie, Minnesota, Us

Led the organization, planning, coordination, and performance for branch operations, ensuring goal planning and execution met financial goals and sales progress. Oversaw sales and performance of all personnel and proper financial reporting. • Directed an 8-member team of account, operations, and carrier managers with responsibility for $10M in annual sales and an accounts payable metric responsibility of Net 30• Delivered a 25% increase in revenue, overseeing sales strategy and activities, ensuring program development and implementation to contract parameters, and Standard Operating Procedures (SOPs)• Trained, managed, and mentored performance of six direct reports through bi-annual performance reviews, employee SMART goals, objectives and accountabilities, team building, and change leadership skills development

Eden Prairie, Minnesota, Us

Served in a logistics operational customer contact role for Mail Logistics Industry, responsible for ensuring route optimization utilizing customer data across 250+ locations, and technology for weekly transportation distribution across the US and Canada. Collaborated and negotiated with customers and carriers for the weekly logistics plan and operational execution. Leveraged influential communication skills with clients on shipping details, booking procedures, and schedule information, enabling customers to maximize cost avoidance. • Facilitated creation of overall account budget and achieving results, including communicating expectations and strategic direction for the team across the enterprise• Drove Quality Employee Development through performance review and SMART goals for six employees• Managed P&L, including Branch Earnings and creation of Financial Report Cards• Facilitated multi-year account strategy to increase customer and CHRW value through the organization of business plans, reviews, and other customer strategy meetings• Promoted to Assistant Team Lead (2002) and Team Lead (2005)