Hans Hoffer Email & Phone Number

California, United States

San Francisco, California, US

San Francisco, CA, US

• I started at Vendini as part of the two-person Customer Success Operations team. We were charged with creating, implementing, and maintaining all back-end processes for the Success team. My role quickly expanded to.
• Retained or captured $1.9M in revenue over 2 years after creating, implementing, and managing beginning to end process to identify and save potentially churned customers.
• Reduced outstanding account receivables from $3.4M to $400K by designing and establishing process to evaluate, resolve, and collect on delinquent accounts.
• Developed legal framework for, and oversaw deployment of, automated collection of sales taxes, bringing company into full compliance with applicable state laws governing SaaS fees and greatly increasing productivity.
• Facilitated focus groups, brainstorming new ideas and processes to address organizational needs as system administrator for software including Salesforce, ServiceCloud, HelloSign, Zapier, StatusPage, Domo, and Queue-It.

• Target Discovery, Incorporated is a proteomics company with a special emphasis on tools to increase the efficacy of mass spectrometers. In my time there I was responsible for the day to day operation of the company, a.
• Made concrete strategy recommendations to CEO following creation of comprehensive ROI reports detailing business structures such as marketing expenses and employee benefits.
• Created new business efficiencies by developing method for importing proprietary transaction data into Quickbooks, eliminating barrier to public release of software product.
• Ensured viability of company’s intellectual property by working closely with Chief Science Officer, maintaining trademarks and copyrights.

• PACO is an award-winning youth orchestra for which I was the sole administrator. I had as much fun getting to know the student musicians as I did the parent volunteers, and it was my pleasure to offer direct support.
• Modernized and improved numerous organizational processes, including the elimination of data loss by replacing outdated technological products with WordPress and Google based solutions.
• Oversaw successful production of 15 annual events, managing all event logistics including venue coordination, marketing collateral creation and distribution, and on-site support.

Part of two person team administrating annual 2 week amateur music workshop.

Ensured successful events, with responsibilities including setting up the facility, managing the volunteer teams, and filling in however was needed.