Hans Hoffer Email & Phone Number

California, United States

San Francisco, California, Us

San Francisco, Ca, Us

I started at Vendini as part of the two-person Customer Success Operations team. We were charged with creating, implementing, and maintaining all back-end processes for the Success team. My role quickly expanded to include interfacing with all departments across the company, with a particular emphasis on facilitating work between Success and Finance. With time the company-wide scope of our work was recognized and we become a separate team reporting directly to the Chief Operating Officer. A few things I'm particularly proud of:• Retained or captured $1.9M in revenue over 2 years after creating, implementing, and managing beginning to end process to identify and save potentially churned customers.• Reduced outstanding account receivables from $3.4M to $400K by designing and establishing process to evaluate, resolve, and collect on delinquent accounts.• Developed legal framework for, and oversaw deployment of, automated collection of sales taxes, bringing company into full compliance with applicable state laws governing SaaS fees and greatly increasing productivity for Finance and Customer Success teams.• Facilitated focus groups, brainstorming new ideas and processes to address organizational needs as system administrator for software including Salesforce, ServiceCloud, HelloSign, Zapier, StatusPage, Domo, and Queue-It.

Target Discovery, Incorporated is a proteomics company with a special emphasis on tools to increase the efficacy of mass spectrometers. In my time there I was responsible for the day to day operation of the company, a role which added to my fluency with key processes such as bookkeeping, materials procurement, HR, and software implementation and administration. It was a particular pleasure to be present for the early stages of growth of TDI's wholly-owned software subsidiary, whose administration I wrapped into my other duties. Other key accomplishments include:• Made concrete strategy recommendations to CEO following creation of comprehensive ROI reports detailing business structures such as marketing expenses and employee benefits.• Created new business efficiencies by developing method for importing proprietary transaction data into Quickbooks, eliminating barrier to public release of software product.• Ensured viability of company’s intellectual property by working closely with Chief Science Officer, maintaining trademarks and copyrights.

PACO is an award-winning youth orchestra for which I was the sole administrator. I had as much fun getting to know the student musicians as I did the parent volunteers, and it was my pleasure to offer direct support and guidance to the executive committee, board of directors, and 140 volunteers. I developed a lot of new skills there, ranging from the creation of marketing collateral to preparing taxes, and truly enjoyed watching the kids grow as musicians and individuals. A few accomplishments that I'm still proud of:• Modernized and improved numerous organizational processes, including the elimination of data loss by replacing outdated technological products with WordPress and Google based solutions.• Oversaw successful production of 15 annual events, managing all event logistics including venue coordination, marketing collateral creation and distribution, and on-site support.

Part of two person team administrating annual 2 week amateur music workshop.

Ensured successful events, with responsibilities including setting up the facility, managing the volunteer teams, and filling in however was needed.