Jon Hansen Email & Phone Number

Chaska, Minnesota, United States

Chaska, MN

Greater Minneapolis-St. Paul Area

• Responsible for ensuring high level delivery of IT deployments for multiple customers to include financial, retail, restaurant, telecommunications, automotive and government entities. Managing internal and external.
• Successfully managing national projects requiring IT Deployments to include infrastructure and wireless, survey, cabling, equipment and decommission activity.
• Coordinate project resources (Vendor Partners), tasks, and schedules to minimize installation time and disruption at the site location.
• Lead team of Deployment Managers with responsibility for project administration, documentation, status updates to customer, issue and change order logs and financial reporting.
• Prime interface to customer project management teams handing all escalation and reporting.

• Responsible for ensuring high level delivery of global telecommunications customer services. Resolved customers’ network performance problems, operational business challenges, and escalations. Managed multiple.
• Successfully managed emergency recovery situations requiring interface with very upset customers and internal recovery / product support teams, while driving towards timely issue closure exceeding customer and TL9000.
• Created and implemented monthly patch tracking process so that customer engineers had clear visibility to their patching schedules thereby decreasing questions and complaints by 75%.
• Led certification process for new product introduction in Brazil, resulting in $6 million sale and continued growth in this market including additional sales of this magnitude in 2010.
• Managed software deployment upgrade project, which resulted in meeting customer’s upgrade schedule and exceeding company margins by approximately 15%.
• Significantly improved customer satisfaction key performance indicators via driving process improvements in Engineering, Supply Chain, and Field Operations leading to significantly fewer defects in each department.

Responsible for ensuring high level delivery of global telecommunications customer services. Resolved customers’ network performance problems, operational business challenges, and escalations. Managed multiple technical and customer service projects.- As part of acquisition, this position was transferred to Ericsson.

• Field Operations Manager (1999 – 2000)Managed projects to ensure the successful planning and deployment of field installation staff to meet customer network requirements.
• Implemented a modernization program which provided immediate improvement in network performance resulting in per incident outage trending reduced from seven per month to one-half per month, a 93% improvement.
• Developed and executed an installation quality improvement team initiative resulting in improvement in vendor rating from sixth to first sustained for 12 months.
• Led 30-50 supervisors, technicians and contractors across five states providing excellent customer satisfaction, network integrity, quality, schedule adherence, cost management and employee satisfaction.

Managed quality verification group which validated that the operation, performance, and reliability of software and hardware product releases met corporate specifications. Tested computer telephony integrated applications and drivers for call center environment.

Supervise, install, test and turnup Nortel DMS and Optical product lines in customer central offices.

Electronics Diploma, Computer And Digital Electronics

Education record