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Ric Hansen personal email
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As a Program Manager at Charles Schwab, I leverage my diverse skill set in development, quality assurance, SDLC, service delivery, project management, and system and application architecture to run multi-faceted technology initiatives that meet established success guidelines. I have over 15 years of experience in leading technology projects and teams across various domains and platforms, including conversion projects, design documentation, technical requirements, and end testing.My mission is to deliver high-quality technology solutions that support business objectives and enhance the customer experience. I excel at applying project management methodology, status reporting, risk management, vendor management, and issue resolution to ensure the timely and efficient completion of technology implementations and change initiatives. I also enjoy collaborating with multi-generational and cross-functional stakeholders, using my communication skills and subject matter expertise to facilitate alignment and empowerment.
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Enterprise Program ManagerFisChandler, Az, Us
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Enterprise Program ManagerFis Aug 2024 - PresentGreater Phoenix Area -
Program ManagerCharles Schwab Nov 2022 - Oct 2024 -
Senior It Project Manager, Contractor With RandstadCharles Schwab Nov 2020 - Nov 2022Phoenix, Arizona, United States
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Senior Service Delivery ManagerFis Jul 2015 - Nov 2020
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Senior Project ManagerRandstad May 2015 - Jul 2015 -
Qa Manager - Performance & CapacityBank Of America Apr 2013 - Feb 2015Led all capacity planning and performance testing for Bank of America’s Shared Operations Technology (SOT), Video Teller Agent and Contact Center Technologies. Worked closely with Program and Project teams to improve Performance Testing integration into Channels Technology Portfolio. Established first Agile SDLC performance testing plan within Bank of America Channels and eCommerce Technologies. Enforced “Permit to Build” and “Permit to Operate” policies for resiliency, performance and scalability. Led teams consisted of on-shore, near-shore and offshore associates and contractors. -
Atm Technology Program ManagerBank Of America Aug 2011 - Apr 2013Led a team of project managers within the ATM Technology and Operations channel responsible for the delivery of technology requirements from the Line of Business (LOB). Program manager responsibilities included oversight of timeline and budget, created / enhanced project and program management processes, coached and provided on-boarding to associates, contractors and vendors. Provided executive and stakeholder updates and escalation point for all issues. Created and led training sessions for project managers. Partnered with vendors.
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Atm Technology Project ManagerBank Of America May 2009 - Aug 2011Managed technical projects focused on 17k+ ATMs nationwide. Ensured that customer success metrics and Line of Business (LOB) requirements were met. Organized tasks, timelines and budgetary forecasts for internal and vendor teams. Built / enhanced process improvements and implemented as standard. Mentored associates and contractors.
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Ecommerce Technology Project ManagerBank Of America Oct 2007 - Mar 2009Led eCommerce project groups tasked with enhancements to the Bank of America homepage and Online Banking websites affecting 200MM unique sessions per month. Subject matter expert for SDLC, work breakdown structures (WBSes), created bottoms-up resource plans and mentored teammates.
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Ecommerce Systems Architecture And Analysis ConsultantBank Of America Feb 2005 - Oct 2007Managed system performance, capacity and availability. Designed, developed and implemented architectural deliverables, included assessments, system design optimizations and user requirements reviews. Determined technical and operational feasibility solutions. Led two unfunded projects: Borneo (Web 2.0) and created an end-to-end ecommerce performance testing environment.
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Atm Analyst / Software Quality ControlBank Of America Apr 2004 - Feb 2005Prepared and conducted Quality Control (QC) enhancements. Created or modified procedures and standards. Developed and implemented metrics which assessed the quality of delivered enhancements. Presented problem resolutions to senior management.
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Atm Analyst / Applications ProgrammingBank Of America Aug 2001 - Apr 2004Developed, tested, configured and released enhancements for the Base24 platform on the Tandem system. Production support of 15,000 ATMs nationwide.
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Senior Quality Assurance SupervisorWorldcom Aug 2000 - Feb 2001Scheduled, coordinated and documented all Tandem testing for the Wholesale Long Distance Group. Created full documentation of the proprietary CDR Server application.
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Software EngineerAci Worldwide Aug 1998 - Jul 2000Enhanced Base24 code for Financial customers. Developed and unit tested enhanced Base24 modules. Documented test cases for customer and third party testing. -
Airborne Computer TechnicianUsaf Mar 1992 - Mar 1998In-flight technician responsible for Airborne Warning and Control (AWACS) computer systems.
Ric Hansen Skills
Ric Hansen Education Details
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Creighton Institute Of Information TechnologyCobol, Tal, Scobol
Frequently Asked Questions about Ric Hansen
What company does Ric Hansen work for?
Ric Hansen works for Fis
What is Ric Hansen's role at the current company?
Ric Hansen's current role is Enterprise Program Manager.
What is Ric Hansen's email address?
Ric Hansen's email address is ri****@****mac.com
What is Ric Hansen's direct phone number?
Ric Hansen's direct phone number is +172755*****
What schools did Ric Hansen attend?
Ric Hansen attended Creighton Institute Of Information Technology.
What skills is Ric Hansen known for?
Ric Hansen has skills like Sdlc, Program Management, Testing, Business Analysis, Project Management, Vendor Management, Quality Assurance, Visio, Risk Management, Integration, Software Documentation, Process Improvement.
Who are Ric Hansen's colleagues?
Ric Hansen's colleagues are Rhea Sabay, Raphael General, Pranay Reddy, Deepa Pawar, Oliver Clayton, Stephi S R, Claudia S..
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Ric Hansen
Sterling Heights, Mi1yahoo.com1 +168266XXXXX
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