Timothy Hansen Email & Phone Number

Spokane, Washington Area

Focused on increasing employee engagement levels through emphasis on values-driven leadership development and Gallup tool set. Guided by HR Strategic Plan, 2017-2019.

Spokane, Washington Area

Managing HR operations projects.

Spokane, Washington Area

Renton, Wa

Led teams of HR business, compensation and recruiting partners servicing the needs of 1000 employees in a high energy, project-oriented work environment. Planned the strategic and tactical HR actions for a corporate-wide $2 billion electronic medical records implementation project (Epic) impacting 25+ hospitals and dozens of medical clinics. Engaged and influenced executive leadership to support and implement HR initiatives. Led HR Leadership team composed of senior HR representatives. Used workforce analytics and metrics to help drive decision-making. Provided expert guidance on managing complex organization and employee issues, employment practices, policies and benefits. Achievements:Oversaw the development of new compensation structure, spot bonus program, innovative pay for exempt staff. Created new policies and procedures to support Epic team. Built formal structures to integrate HR Business Partners. Implemented SuccessFactors performance management tool.Position part of larger re-organization RIF.

Spokane, Washington Area

Charged with transforming two large hospital’s human resources departments into a combined HR Business Partner model servicing the HR needs of ~6,000 represented and non-represented employees. Member of Urban Hospital Executive Leadership Team. Directed Employee Health Services departments for both hospitals. Mentored and trained HR staff to assume the Business Partner role. Acted as senior level advisor and coached leaders on HR issues, strategic and operational people programs. Consulted and advised managers on highly confidential and complex human resources and employee relation’s/labor relation’s issues. Participated on management contract negotiations team. Conducted management training. Monitored trends for productivity results. Oversaw the human resources budget. Position eliminated as part of a program of reductions due to budget deficit.Accomplishments:• Improved response time (undocumented) for human resources issues.• Achieved 85% compliance rate for 6,000-employee influenza vaccination program.• Began integration of policies and procedures for two Employee Health departments.• Built positive relationships with hospital leadership to ensure effective delivery of HR services.Position eliminated as part of a program of reductions due to budget deficit.

Renton, Wa

Charged with transforming a processing center into an HR Service Center servicing the HR transactional needs of 20,000 employees. Directed and managed human resources systems ensuring appropriate staffing and organizational structure for achieving strategic objectives as well as daily operations. Directed and managed a team of 22 managers, exempt and non-exempt staff. Developed and monitored operational processes, staff FTE, finance, human resources and space planning. Fostered and maintained positive relationships with HR stakeholders and customer base. Monitored metrics for operational efficiency and customer satisfaction. Ensured that direct reports and staff had information and knowledge necessary for understanding the organization’s strategic business objectives.Accomplishments:• Restructured service center to accommodate 250 percent increase in customer base allowing for scalability;• Transformed unit from processing center to service center in only six months;• Centralized routine HR transactions from local HR to the service center; • Aligned service center to the strategic initiative of a new HR service delivery model;• Implemented Customer Champions board for input and guidance;• Developed communication plan and simplified customer access to service center;• Oversaw implementation of new Enwisen® ticketing system for service center;• Implemented metrics to measure operation effectiveness.

Renton, Wa

Hired to oversee the implementation of Lawson® HR module to multiple hospitals in the Washington/Montana region impacting ~12,000 employees. Regarded as a trusted advisor, innovative problem solver and energetic transformer. Accepted assignment of Director, Washington/Montana HR Service Center position at the same time.Accomplishments:• Completed implementation early and under budget (saving $10M).• Implementation led to increased HR standardization in region and adoption of new HR service delivery model.

Spokane, Washington Area

Directed human resources services for multi-site, multi-company, multi-state for-profit medical laboratory enterprise. Directed human resources, payroll, education and training staff. Managed $30 million payroll and benefits program for 1100 employees. Managed compensation systems including base wages, incentives, commissions and pay for performance. Member of executive team. Acted as senior level advisor to president on human resources issues. Participated in developing a culture of accountability and pride in performance, created environment of the ‘employer of choice.’ Recommended and coordinated work with HR consultants, attorneys, insurance brokers and carriers, pension administrators and other outside sources. Planned for and led the successful integration of employee groups resulting from acquisitions/mergers. Authored corporate and human resources policies. Integrated process improvement in HR functions. Prepared and maintained HR and Education budgets. Directed the maintenance of department records and reports. Directed diversity and affirmative action processes. Conducted manager training.Accomplishments:• Employer of Choice – Washington CEO.• Implemented training department with ROI emphasis.• Successfully managed anti-union campaigns.• Credited with reducing excessive worker’s compensation costs.• Credited with using new effective recruitment and selection tools.

Coeur D'Alene, Id

Directed 4-person human resources staff for 1100 employees. Directed recruiting, employee relations, compensation, performance management, investigations and training. Member of senior executive team reporting to the president. Served as liaison to Staff and Faculty Assemblies. Acted as affirmative action officer. Presented regular updates/presentations to the local Board of Trustees.Accomplishments:• Restored confidence of college leadership in human resources department.• Built customer service into culture of HR department. • Initiated new compensation study for college.• Authored new policies and procedures.• Implemented and led training courses for managers.

Master Of Divinity, Pastoral Ministry

Bachelor Of Science (Bs), Economics/Business

Activities and Societies: Treasurer of the Senior Class