Hans Smith Email & Phone Number

Mt. Juliet

• In this role I have responsibility for the Inventory Control Department, Special Projects around Continuous Improvement, Training and serving as the facility RCQEHS Manager (Regulatory Compliance, Quality, Environment, Health & Safety (including security))• In 2020, my special projects included relaying out much of our 285,00sqf facility to adapt for four new incoming accounts, two account shrinks and two accounts with major growth• In RCQEHS I have led an overall audit score improvement from 88% to 98.15%• I have had primary responsibility for ensuring Covid-19 safety plus contact tracing with zero cases of transfer in the building• In my training role, my team onboarded more than 650 new teammates in 2020, more than double what we did in 2019 despite having to adapt to Covid-19 and Social Distancing• Driving the IC team to route cause reporting resulting in an 80% reduction in DPPM• As a Master HazMat (Dangerous Goods) Trainer, I provide training, certify HazMat Trainers and provide a higher level of assessment when transportation rules are in question

La Vergne, Tennessee

• Added specialized classes for focused and advanced technician training, increasing participation by 40% through reducing repetition and growing team skills in challenge areas• Overhauled the hands-on training program; restructured presentation material and flow, optimizing classroom time allowing for 20% increased content and better comprehension• Rolled out a new and significantly expanded online training (LMS), making material readily available for technicians in the field on demand• Implemented live video technical support for the Field Service Technicians, allowing tech support reps at headquarters to see the problem a field technician was facing accelerating resolutions in the field• Managed the development and implementation of a new Dispatch Management Software

La Vergne

• Developed team members through coaching and cross training to provide advancement opportunities and backup coverage in specialized rolls• Defined and implemented Digital Document Processing, virtually eliminating paper processing and storage, which reduced cost and accelerated customer response

• Managed New Product Development NPD including defining specifications, testing and launch• Provided sales force training on FAB (Feature, Advantage, Benefit) on the full product line• Trained key account customers (such as Loves, TA & Petrolube) on operations and applications of Heavy Duty Equipment• Published sales material including a new series of accessory catalogues • Web Team member launching an all new company web site - ensured content coverage and accuracy

• Implemented sales training classes for distributor sales representatives • Turned around the companies third largest account, growth from $8MM to $12MM • Developed targeted promotions for different buying groups • Designed promotional material

Mississauga, Ontario

Bas, Business

Aircraft Maintenance

General Business & Marketing