Hans Smith Email & Phone Number

Mt. Juliet

• In this role I have responsibility for the Inventory Control Department, Special Projects around Continuous Improvement, Training and serving as the facility RCQEHS Manager (Regulatory Compliance, Quality, Environment.
• In 2020, my special projects included relaying out much of our 285,00sqf facility to adapt for four new incoming accounts, two account shrinks and two accounts with major growth
• In RCQEHS I have led an overall audit score improvement from 88% to 98.15%
• I have had primary responsibility for ensuring Covid-19 safety plus contact tracing with zero cases of transfer in the building
• In my training role, my team onboarded more than 650 new teammates in 2020, more than double what we did in 2019 despite having to adapt to Covid-19 and Social Distancing
• Driving the IC team to route cause reporting resulting in an 80% reduction in DPPM

La Vergne, Tennessee

• Added specialized classes for focused and advanced technician training, increasing participation by 40% through reducing repetition and growing team skills in challenge areas
• Overhauled the hands-on training program; restructured presentation material and flow, optimizing classroom time allowing for 20% increased content and better comprehension
• Rolled out a new and significantly expanded online training (LMS), making material readily available for technicians in the field on demand
• Implemented live video technical support for the Field Service Technicians, allowing tech support reps at headquarters to see the problem a field technician was facing accelerating resolutions in the field
• Managed the development and implementation of a new Dispatch Management Software

La Vergne

• Developed team members through coaching and cross training to provide advancement opportunities and backup coverage in specialized rolls
• Defined and implemented Digital Document Processing, virtually eliminating paper processing and storage, which reduced cost and accelerated customer response

• Managed New Product Development NPD including defining specifications, testing and launch
• Provided sales force training on FAB (Feature, Advantage, Benefit) on the full product line
• Trained key account customers (such as Loves, TA & Petrolube) on operations and applications of Heavy Duty Equipment
• Published sales material including a new series of accessory catalogues
• Web Team member launching an all new company web site - ensured content coverage and accuracy

• Implemented sales training classes for distributor sales representatives
• Turned around the companies third largest account, growth from $8MM to $12MM
• Developed targeted promotions for different buying groups
• Designed promotional material

Mississauga, Ontario

Bas, Business

Aircraft Maintenance

General Business & Marketing