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@ventura-uk.com
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Graham Hanson is listed as Experienced leader & creator of high performing teams. A strategic thinker with people, stakeholder, supplier & budget management expertise. Always cognisant of customer requirements & the need to drive diverse thinking. at Jet2.com and Jet2holidays, a company with 3829 employees, based in York, England, United Kingdom. AeroLeads shows a work email signal at ventura-uk.com and a matched LinkedIn profile for Graham Hanson.
Graham Hanson previously worked as General Manager - Operational Planning at Jet2.Com And Jet2Holidays and General Manager Planning & Logistics at Jet2.Com And Jet2Holidays.
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AeroLeads found 1 current-domain work email signal for Graham Hanson. Compare company email patterns before reaching out.
Experienced senior leader at a "Head Of" level across a broad spectrum of industries, both in a client and outsourcing environment.Skilled inStakeholder Management - Managing up to and including board level to gain approval for new or enhanced initiatives. Recent example of which is the approval for a new FM strategy and drive best value from the services provided during a climate of significant cost increases.Supplier Management - Implementation and management of 4 major new supplier agreements in 2022 that provide excellent levels of customer / colleague service, drive efficiency, improve operational rigour and future proof the target operating model in Facilities.Facilities Management - Responsibility for the provision of a robust and customer focussed facilities management regime across the entire branch, head office and leased property estate, totalling approx. 60 locations across the UK. The improved focus that this received under my tenure has resulted in a significant uplift in colleague satisfaction with their working environments. As evidenced in the annual colleague surveys.Property Services - Led the program for the refurbishment of properties, including identification of new locations, approving designs and contractual terms for contractors, whilst also ensuring completion within agreed timeframes and budget.People Management - A 3 star best companies leader who has driven a consistently dissatisfied function to becoming one of the most engaged and positively viewed areas in the business.Colleague Engagement - Leading role in the development and fit out of a new head office that culminated in the successful transition of 850 colleagues from three existing buildings into a new, fit for purpose head office where colleagues now thrive in a collaborative and professional working environment. This was achieved through the constant engagement with colleagues and the Senior Leadership team throughout the whole process.Budget Management - Accountability for budgets in excess of £100m in total across areas of responsibility. Drive own and outsourced teams to constantly evaluate value for money on spend and assess cost benefit on new proposals.Resource Planning - Integral part of the bid team that won the largest outsourced private sector contract for over 10,000 FTE and subsequently went on to lead the resource planning function for the new partnership. Overall accountability for the delivery and achievement of hourly to annual resource plans to meet key contractual KPI's.
Listed skills include Outsourcing, Customer Experience, Contact Centers, Stakeholder Management, and 30 others.
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A career timeline built from the work history available for this profile.
Leeds, England, United Kingdom
Responsible for the end to end operational planning, scheduling & rostering processes and teams within Customer Services, Overseas Operations & Resort Flight Check-In.
Leeds, United Kingdom
Head of the Property and Business Services function, managing the Societies branches, head office buildings and leased properties. Supervision of the programme for the refurbishment of properties, including new locations, preparing designs and ensuring completion within agreed budgetsPivotal role in the development of the Societies new head office in Leeds.
Leeds
Returned to leading the Operational Capacity Planning and MI Teams providing support to the whole of Operations in respect of the development, implementation and delivery of resource plans at daily, weekly, monthly and annual levels. Led on the agreement of the business case to implement an externally sourced WFM system, for the first time at the.
Leeds & Newcastle
Interim Head of Contact Centres and Operations Planning & MI across multi sites in Leeds & Newcastle.Leading operational teams across Leeds & Newcastle sites through a period of rapid growth & with responsibility for delivering against agreed service standards in Contact Centre and Service Desk whilst also ensuring colleagues remain compliant to quality.
Leeds, United Kingdom
Leading the Capacity Planning, MI and Operational Change functions as the society embarked upon a significant transformational change programme.Managed the RPA Team and implementation of robotic process automation into the Society. This was a completely new concept to the Society, but one which has gone on to deliver FTE and cost savings via the automation.
Leeds
Leading the planning and service performance teams to provide an end to end planning solution across multiple clients, contact channels and sites.Part of the successful bid team for the largest BPO contract at that time in Europe, that was implemented in mid 2014.
Leeds
Following the acquisition of Ventura by the Capita group of companies my role has remained as it was previously with Ventura.I manage the complete end to end planning process for the largest client of Capita's Customer Managerment division in terms of headcount with a team of Planning Managers and Service Delivery Managers working for me in the UK with a.
Responsible for the delivery of the end to end planning for a large scale blue chip client that prides itself on delivering the best customer experience.
York
Numerous roles within the branch operation of Nat West in York from cashier to loans officer.
Other employees you can reach at jet2careers.com. View company contacts for 3829 employees →
Steve Hender
Colleague at Jet2.Com And Jet2Holidays
Holmfirth, England, United Kingdom, United Kingdom
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DM
Dylan Metcalfe
Colleague at Jet2.Com And Jet2Holidays
Greater Manchester, England, United Kingdom, United Kingdom
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JM
Jo Morrison
Colleague at Jet2.Com And Jet2Holidays
United Kingdom, United Kingdom
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HD
Hamza Din Ahmad
Colleague at Jet2.Com And Jet2Holidays
Manchester, England, United Kingdom, United Kingdom
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JF
José Francisco Trujillo De Frías
Colleague at Jet2.Com And Jet2Holidays
Málaga, Andalusia, Spain, Spain
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MC
Matthew Chappell
Colleague at Jet2.Com And Jet2Holidays
Greater Derby Area, United Kingdom
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JC
Jack C.
Colleague at Jet2.Com And Jet2Holidays
United Kingdom, United Kingdom
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RK
Radostin Kolev
Colleague at Jet2.Com And Jet2Holidays
Sofia, Sofia City, Bulgaria, Bulgaria
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KM
Kiera Mallabone
Colleague at Jet2.Com And Jet2Holidays
Manchester Area, United Kingdom, United Kingdom
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MP
Mitch Pargeter
Colleague at Jet2.Com And Jet2Holidays
Manchester Area, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Graham Hanson works for Jet2.com and Jet2holidays.
Graham Hanson is listed as Experienced leader & creator of high performing teams. A strategic thinker with people, stakeholder, supplier & budget management expertise. Always cognisant of customer requirements & the need to drive diverse thinking. at Jet2.com and Jet2holidays.
AeroLeads has found 1 work email signal at @ventura-uk.com for Graham Hanson at Jet2.com and Jet2holidays.
Graham Hanson is based in York, England, United Kingdom while working with Jet2.com and Jet2holidays.
Graham Hanson has worked for Jet2.Com And Jet2Holidays, Leeds Building Society, Capita, Ventura, and First Direct.
Graham Hanson's colleagues at Jet2.com and Jet2holidays include Steve Hender, Dylan Metcalfe, Jo Morrison, Hamza Din Ahmad, and José Francisco Trujillo De Frías.
You can use AeroLeads to view verified contact signals for Graham Hanson at Jet2.com and Jet2holidays, including work email, phone, and LinkedIn data when available.
Graham Hanson is listed with skills including Outsourcing, Customer Experience, Contact Centers, Stakeholder Management, Forecasting, Change Management, Call Centers, and Workforce Management.
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