As a highly qualified specialist, I planned, managed, and executed a mega governmental project, including a consumption voucher scheme for the company. I proved myself as a top-level professional with demonstrated experience championing innovations and improvement. Also, I contributed to the successful project delivery by bridging the communication gap between the company and government to proactively address and resolve key matters, such as project progress, risk control, and customer-related/media enquiries. I am mindful of my role and the roles of others in order to ensure successful outcomes. I coordinated technical team to ensure unhindered operations and productivity.Some of my key contributions are:• Commended by senior management for consistently delivering projects within agreed timeframe, cost, and specification.• Built and maintained collaborative relations with the sales and marketing departments.• Recognised as SME, delivering expert advice and support to client project delivery from inception to completion.• Optimised decision-making process by monitoring progress and formulating detailed reports.• Aligned project progress with strategic objectives by identifying risks and effectively communicating with project sponsor delegate in case of any area of concern, including offering recommendations for resolutions.• Collaborated with clients and stakeholders to keep up-to-date with project's progress and provide required documents.

Working as a Project Manager, I proficiently led systems development projects from the sales lead, product design, system development, and deployment to post-implementation nursing. More than that I coordinated with the business analyst and the chief developer for sales lead, including an auction company called China Guardian on their auction web page / Content Management System and on-line auction platform.Some of my key contributions are:• Played key role in successful delivery of cardless carpark system development project which enabled the driver to drive in and drive out with registered mobile application account.• Accelerated annual income growth from British Council by 40% by extending new services to British Council for online seminar enrollment system.• Achieved 100% increase in income by developing membership registration system, and extending service to facility management and training course registration in year 2018.

During my stint here,my role revolves around developing and rolling out an efficient ticketing system, including e-ticketing and handheld scanner for admission via the school portal. I would like to describe my significant accomplishment of establishing VR experience centre from sourcing to deploying to the experience centre in ShanTou University. Also, I collaborated with teaching staff to create e-learning teaching materials for workshop and studio setup. I introduced enrollment via the school portal for summer exchange program with Hong Kong University of Science and Technology.Some of my key contributions are:• Contributed to the significant increase in penetration rate for the students / teaching staff utilizing the school portal / mobile app, which was my main job description.• Improved penetration rate for the school portal / mobile app from 26% to 39%.

In my capacity as Sales Director, I was responsible for establishing a high-performing sales team while leading a full recruiting cycle, including interviewing, selecting, and training new hires. Also, I expanded the sales team from 2 to 4 staff members to uncover new sales opportunities from Education (public sector) / Education (Private sector) / Government tenders. Reviewed the draft from the team for direct mail, and led the team for a few on-site calls to transfer the sales skill on services introduction / pricing.Some of my key contributions are:• Consecutively achieved sales targets by 90% and 40% in 2014 and 2015.• Sourced for new office / warehouse and trained two warehouse operatives to perform logistics task, including, receiving, bin location, stock take, and cycle count.

I spearheaded and streamlined end-to-end operations of the branch to ensure positive client experience.• Attained a 30% increase in annual revenue in 2012 through customer-centric sales strategies.• Minimised cost by 20% as well as boosted capacity on warehouse operating cost by 15% through warehouse relocation.• Interviewed and recruited ShenZhen admin manager and sales manager.

• Registered the company as IATA agent in IATA and Regulated agent in Hong Kong Aviation Department• Prepared and reported monthly P/L to senior management• Setup air export operations teams• Work with sales for marketing and promotion• Setup, monitor and review Standard operations procedure and KPI

Customer service clerk to follow Cisco router logistics arrangement from Hong Kong hub including:• Monitored On-time shipment• Checked, applied and prepared shipping letter of instruction, import and export licence, Country of Origin Certificate / Letter of Credit / invoice and packing, etc.• Prepared Import and export declaration