Hany Alattar Email & Phone Number

Dubai, Ae

United Arab Emirates

- Collaborate closely with the General Manager and Operations Manager to enhance overall operations.- Develop, refine, and scale processes as our business expands to 900+ units.- Foster cross-functional collaboration with HQs to optimize strategies and tactics.- Lead a team of frontline members, providing coaching, training, and career progression support.- Cultivate and maintain quality relationships with partners, linen suppliers, logistics vendors, and property managers.- Oversee all supplier relationships and revenue partnerships. -Successfully onboarded and launched two properties (301 units and 401 units), contributing to a total portfolio of 866 units across the city.- Supervise housekeeping operations, ensuring compliance with policies, procedures, and guest satisfaction.- Analyze market trends to proactively address potential guest issues and optimize operations.- Collaborate with City Operations Leadership to identify new opportunities for enhancing guest experiences and operational efficiency.- Conduct regular staff training sessions on customer service, safety protocols, and emergency procedures.- Streamline communication channels between departments to improve efficiency.- Participate in industry conferences and stay updated on hospitality trends and best practices.- Foster a positive work culture by recognizing outstanding performance and encouraging teamwork.

Dubai, United Arab Emirates

- Part of the boarding team for the Downtown Towers.- Led the successful revamp project for the property, enhancing aesthetics and functionality.-Responsible for handling property procurement requests and optimizing inventory for cost efficiency.- Focused on improving guest experiences while maximizing revenue.- Implemented Vicas passport scanning to align our interface with DTCM requirements.- Conducted rigorous quality assurance (QA) checks to maintain consistent standards.- Facilitated sales calls and property viewings for long-term guests.

United Arab Emirates

Dubai, United Arab Emirates

- Ensure all SOP's are followed and respected by the team.- Constant review of procedures, standards and looking for new waysto be implemented.- Managing the overbooking and ensuring to maximize the occupancyand the ADR on a daily basis.- Participating in Daily Revenue calls and Commercial Focus Meetings.- Over 1MK in revenue generated by team in Upselling, the Bestperformance since opening in 2019.- Maintains a strong working relationship with all departments tosupport property operations and goals.- Intervenes in any guest/associate situation as needed to ensure theintegrity of the property is maintained, guest satisfaction isachieved, and associate well-being is preserved.- Interacts with guests on a regular basis throughout the property toobtain feedback on the quality of product, service levels, and overallsatisfaction.- Participates in the development and implementation of correctiveaction plans to improve guest satisfaction.

-In charge of the front office operations such as guest services,-Registration, room inventory, and availability.-As well as Product and standard quality.-Carries out the Manager on Duty role on a rotational basis.-Handle VIP’s reservation and registration process.-Handle emails and administrative tasks, including guest complaints and-Requests management (VIPs, groups, payment issues, finance)-Monitor day-to-day operations while ensuring smooth service.-A key driver for up-selling. Setting the team and individual targets, which I monitor daily to ensure we met our set objectives.-Coaching and One to One meetings with team members.-Ensuring compliance with policies and procedures.

Dubai, United Arab Emirates

-Manage the hotel and ensure it runs smoothly at night.-Carry out night audit and closure.-Ensure set policies and procedures are followed.-Ensure readiness for emergency and security situations and procedures.-Act in accordance with fire, health, and safety regulations and procedures.-Daily reports to directors and managers; VIPs, forecast, results of the previous day, manager on duty report.-Brief the next Manager on activities carried out at night and those planned for the day ahead.

Business Bay, Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Part of the Pre-Opening Team.-Get Promoted after 6 months from the hiring date.-Get nominated for CEO Light & Warmth Award.-Team Member of the Month of November 2018.-Top Up-seller Each Month.-In charge of front office team payroll.-Top upseller in AP region.-In charge of all guest check-in & check-out.-Perform guest and travel agency billing.-Coordinate with all other departments regarding operational tasks.

Egypt

-Acting as a store manager while his absent.-Ensuring overachieve store target.-Organizing the team outing with the store and area manager.-Check the daily reports and report to my direct manager.-Was in charge of the store inventory of over two million EGP products.-Follow up on team member's attendance and salaries with HR in the main office.-Ensuring the sales mix of the store target and team members.-Making the roster for the staff and check their attendance.

Egypt

Sharm El-Sheikh, South Sinai Governorate, Egypt

Sharm El-Sheikh, South Sinai Governorate, Egypt

Take Guest requests and inform the concerned department, and follow to make sure that guest is satisfied.

Sharm El Shiekh, Egypt

Sharm El Shiekh, Egypt

F.O Training

Bachelor'S Degree, Hospitality Administration/Management, Very Good

High School, High School/Secondary Diplomas And Certificates, Good