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Hao Chen Email & Phone Number
Senior Technical Support and Team Lead
at
FalconStor Software
1 work email found
@falconstor.com
1 phone found area 646
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Technical Support and Team Lead
Location
Stony Brook, New York, United States
Company size
Who is Hao Chen? Overview
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Quick answer
Hao Chen is listed as Senior Technical Support and Team Lead at FalconStor Software, a with 290 employees, based in Stony Brook, New York, United States. AeroLeads shows a work email signal at falconstor.com, phone signal with area code 646, and a matched LinkedIn profile for Hao Chen.
Hao Chen previously worked as Senior Technical Support/Team Lead at Falconstor Software and Software Support L2 at Falconstor Software. Hao Chen holds Bs, Applied Math And Statistic from Stony Brook University.
Company email context
Email format at FalconStor Software
This section adds company-level context without repeating Hao Chen's masked contact details.
{first}.{last}@falconstor.com
89% confidence
AeroLeads found 1 current-domain work email signal for Hao Chen. Compare company email patterns before reaching out.
Profile bio
About Hao Chen
Hao Chen is a Senior Technical Support and Team Lead at FalconStor Software. He possess expertise in iscsi, vmware, storage, netbackup, san and 29 more skills.
Listed skills include Iscsi, Vmware, Storage, Netbackup, and 30 others.
Current workplace
Hao Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
Falconstor Software
5 roles
Hao Chen work experience
A career timeline built from the work history available for this profile.
Senior Technical Support/Team Lead
- Interacted with QA and development team to review and provide feedback on the new product and feature.- Taking lead working with developer and 3rd party software and hardware vendor to identify and resolve challenging support issues.- Lead projects working with multiple department teams to provide feedback and reports in joint meetings to improve product and solution offerings.- Reviewed and provided feedback on SAN disaster recovery / business continuity components and procedures for Major Accounts.- Monitor the team’s daily workload and allocating the workload to the appropriate individual for quick resolution.- Filter and interviewed qualified candidates and provide mentorship to newly hired- Assessed customer’s environment and proposed strategy to customer and internal storage architect to improve and expand existing data protection and recovery solution.- Handled technical and political escalations from resellers and OEM partner. - Leading the cloud project and made it possible to run FalconStor FreeStor on Amazon AWS (ec2, s3, gateway, and glacier), Microsoft Azure, and Aliyun.
Software Support L2
- Work closely with L3 and development team to review and investigate support data. - Provided technical troubleshooting and root cause analysis to OEM partners, reseller, internal storage architect, and end-user.- Utilized TSANet to collaborate team effort and escalation with various vendors to resolve customer issues.- Weekly joined meeting with OEM partner to review cases, procedure, and provide feedback.- Create training material and provide training to global L1/L2 team and newly hires.
Jun 2008 - Oct 2012
Software Support L1
- Logging case and gathering support data- Provided Technical Support for FalconStor Software via phone and WebEx- Work with various server hardware vendors to troubleshoot, dispatch part and field technician.- Setup, configure, manage, and maintain support various SAN, server, switch hardware and virtual machines in the support lab.
Jan 2007 - Jun 2008
Computer Technician
Unicomp Labs
- Assemble and test small form computer- Repair computer
Sep 2006 - Dec 2006
Team & coworkers
Colleagues at FalconStor Software
Other employees you can reach at falconstor.com. View company contacts for 290 employees →
JB
Jan Brenner
Colleague at Falconstor SoftwareMelville, New York, United States
View →
MR
Mohamed Reda
Colleague at Falconstor SoftwareCairo, Egypt
View →
JM
Jesus Molina
Colleague at Falconstor SoftwareBogota, D.C., Capital District, Colombia
View →
MA
Mudasser Abbad
Colleague at Falconstor SoftwareLahore District, Punjab, Pakistan
View →
OM
Omar Mendili
Colleague at Falconstor SoftwareHyderabad, Telangana, India
View →
GG
Gretchen Gerlach
Colleague at Falconstor SoftwareDallas, Texas, United States
View →
HC
Hunter Chen
Colleague at Falconstor SoftwareChina
View →
BC
Brian Calabrese
Colleague at Falconstor SoftwareMassapequa, New York, United States
View →
BE
Bünyamin Erat
Colleague at Falconstor SoftwareTürkiye, Turkey
View →
PN
Poio Nejsen
Colleague at Falconstor SoftwareCroatia
View →
Jan Brenner
Colleague at Falconstor SoftwareMelville, New York, United States
View →
MR
Mohamed Reda
Colleague at Falconstor SoftwareCairo, Egypt
View →
JM
Jesus Molina
Colleague at Falconstor SoftwareBogota, D.C., Capital District, Colombia
View →
MA
Mudasser Abbad
Colleague at Falconstor SoftwareLahore District, Punjab, Pakistan
View →
OM
Omar Mendili
Colleague at Falconstor SoftwareHyderabad, Telangana, India
View →
GG
Gretchen Gerlach
Colleague at Falconstor SoftwareDallas, Texas, United States
View →
HC
Hunter Chen
Colleague at Falconstor SoftwareChina
View →
BC
Brian Calabrese
Colleague at Falconstor SoftwareMassapequa, New York, United States
View →
BE
Bünyamin Erat
Colleague at Falconstor SoftwareTürkiye, Turkey
View →
PN
Poio Nejsen
Colleague at Falconstor SoftwareCroatia
View →
1 education record
Hao Chen education
FAQ
Frequently asked questions about Hao Chen
Quick answers generated from the profile data available on this page.
What company does Hao Chen work for?
Hao Chen works for FalconStor Software.
What is Hao Chen's role at FalconStor Software?
Hao Chen is listed as Senior Technical Support and Team Lead at FalconStor Software.
What is Hao Chen's email address?
AeroLeads has found 1 work email signal at @falconstor.com for Hao Chen at FalconStor Software.
What is Hao Chen's phone number?
AeroLeads has found 1 phone signal(s) with area code 646 for Hao Chen at FalconStor Software.
Where is Hao Chen based?
Hao Chen is based in Stony Brook, New York, United States while working with FalconStor Software.
What companies has Hao Chen worked for?
Hao Chen has worked for Falconstor Software and Unicomp Labs.
Who are Hao Chen's colleagues at FalconStor Software?
Hao Chen's colleagues at FalconStor Software include Jan Brenner, Mohamed Reda, Jesus Molina, Mudasser Abbad, and Omar Mendili.
How can I contact Hao Chen?
You can use AeroLeads to view verified contact signals for Hao Chen at FalconStor Software, including work email, phone, and LinkedIn data when available.
What schools did Hao Chen attend?
Hao Chen holds Bs, Applied Math And Statistic from Stony Brook University.
What skills is Hao Chen known for?
Hao Chen is listed with skills including Iscsi, Vmware, Storage, Netbackup, San, Fibre Channel, Redhat, and Storage Virtualization.
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