Hao Tran Email & Phone Number

Seattle, WA, US

Seattle, Washington, US

Paris, France, FR

• Monitoring and analyzing budgetary data for business operations, totaling $376 million, utilizing Excel and pivot tables to generate weekly reports that provided managers with a comprehensive overview of their business.
• Conducting in-depth analysis of sales performance data to identify trends and patterns, ensuring an adequate allocation of required quota for each Manager's account with associated seller profiles with a combined.
• Collaborated with Sales and Business Operations to develop a comprehensive allocation strategy, ensuring the correct distribution of revenue for each business request valued at up to $20M.

Seattle, WA, US

• Created automated daily reports using Excel, utilizing Vlookup and Pivot tables, resulting in a 50% reduction in time spent on manual data entry.
• Monitored and evaluated the performance of 80+ vendors, identifying top-performing suppliers and recommending delivery timeframe changes, resulting in a 15% decrease in order fulfillment time.
• Analyzed and optimized daily order processing workflow, resulting in a 15% reduction in average delivery time and meeting the ship confirm deadline for 90% of orders.

New York, NY, US

• Thinkful OnlineData Analytics Program 05/2022 – 11/2022
• Learned data analytics industry best practices and standards in full-time, five-month program
• Completed several modules and assessments while learning new languages and frameworks, and under guidance of a senior data engineer in a mentor-student relationship.
• Completed several hands-on role-based and scenario-based projects and case studies designed to simulate real-world tasks and challenge.
• Produced professional projects from concept to completion including:Business Analysis - Revenue Growth Models - Lariat Rent-A-Car |
• Examined and cleaned historical sales data using Excel (VLOOKUP, pivot tables and t-tests).

• Provided leadership for this iconic institution of Seattle fine dining, overseeing training and development for 16 properties, championing Customer Connect in order to set brand service standards.
• Building on previous success, implemented a task force for each restaurant, training managers to use OpenTable as a new protocol to promote and manage bookings in order to maximize restaurant capacity.
• Drove increased dining referrals and brand awareness from hotel concierges’ by promoting our referral programs and establishing strong connections with businesses in the downtown core.
• Participated in a cross-functional team, in conjunction with IT, to oversee the implementation, troubleshooting, and staff training of a new POS system company-wide.
• Collaborated with General Managers to run weekly campaigns on social media, highlighting specials, happy hours, new beverages, and seasonal menu items.

• Coordinated all front of house operations of this full service, high profile, event-driven restaurant with an annual revenue of $2.3 million.
• Negotiated and facilitated exclusive catering for talent with The Paramount Theatre, obtaining an additional average of $20,000 per month of revenue.
• Implemented a strategic wine and cocktail program to successfully keep COGS below the targeted 30% year round, in addition to lowering costs annually by 1% across the board.
• Created and executed social media campaigns using OpenTable and Instagram to gain 30% New Guest Visits, as well as drive a 35% increase in Return Guest Visits during off-season months.
• Coached team as needed to increase the perceived value of goods and services to our clientele, highlighting special show-themed menus in conjunction with events held at The Paramount Theatre.

• Floated between multiple properties within the company, providing courteous and efficient service.
• Developed leadership skills by training new hires and providing ongoing mentorship well beyond the training period. Maintained in depth menu knowledge with awareness of allergens & dietary needs.
• Utilized time management and task-prioritization skills to coordinate a seamless dining experience for multiple parties, anticipating needs and delivering service with warmth, grace, and efficiency.
• Met specific sales goals and service expectations across multiple restaurant concepts by upselling appetizers, specialty beverages, and desserts, as well as promptly following up with guest requests to release the.

Cetificate, Project Management

Data Analytics

Bachelor'S Degree, Hospitality Administration/Management

Associate Of Arts - Aa, Business Administration And Management, General