Hao Truong Email & Phone Number

City Of Industry, California, United States

-Manage a team of IT technicians. Significantly improving their knowledge and experience through targeted measures-Established a comprehensive system for inventory management and system logging-Reorganization of server rooms for improved efficiency-Executed the migration and implementation of new infrastructure, including: --Deploying new networking equipment (firewalls, switches, APs) --Upgraded all buildings to utilize Wi-Fi 6 APs --Deployed RMM to streamline updates and maintenance --Utilize Gigabyte server chassis to build custom hypervisor server nodes and storage servers --Migrate existing virtual machines to new hypervisors --Establishing a robust backup solution with disaster recovery. Applying 3-2-1 methodology --Create new domain and successfully joined all existing computers and applied group policies --Implemented smart cameras for enhanced surveillance capabilities. People and vehicle tracking and identification --Cutover new ISP connections --Introduced a new intranet system --Deployed network access control measures through third party radius server --Deployed Cisco Umbrella for enhanced security and DNS protection-Switched to enterprise antivirus-Established and implemented an efficient ticketing system for IT support-Ensured compliance and oversight of software licensing and key management-Replaced outdated contracts with modern solutions, including: --Transitioning alarm/fire POTs line to cellular network --Replacing POTs fax with eFax system-Implemented a new Call log system for tech support department

West Covina, California, United States

Corona, Ca

-Support 3 office locations and remote users throughout the United States and Canada.-Migrate all users from pop mail to Exchange 2010 server and support thereafter.-Determine company needs to customize and deploy SalesForce. This includes but is not limited to sales types, permissions, quoting, and Outlook integration. Administer SalesForce thereafter.-Create the company’s first IT Policy and user backup policy. Enforced all existing employees and new employees to abide by policy.-Deployed iBoss web filter to all office locations to increase productivity, reduce time wasted on the internet and monitor bandwidth usage. This includes reporting, blocking, and unblocking all types of internet usage based on department needs.-Created tutorial documents on simply company task. This includes but is not limited to items such as; an out of office reply, company credit card online banking, logging request to the graphics department, connecting to network drives.

Support nearby companies with any type of IT task. This includes but is not limited to user support, desktop and server support, phones and other peripherals.

Los Angeles, Ca

Ready to View is a managed service provider that oversees all facets of the client's information technology needs. Services are scalable from single user applications to enterprise level network environments.-Monitor client networks including but not limited to system health, security, user activity, and network performance management.-Meet clients on site to assess and develop solutions tailored to the their individual needs.-Develop client specific documentation such as diagrams and configurations.-Maintain detailed billing records of services rendered to clients.-Test MSP software and hardware to ensure that it is stable and ready for deployment to client sites.-Provide on demand break/fix services to non-managed services clients.-- dba ShowroomExchange.com --Showroom Exchange is an in house software developer that specializes in providing a software as a service solution CRM for fashion showrooms. -Provide remote or onsite training to new or returning users.-Support existing users regarding questions, tutorials, and bug fixes.-Compile detailed bug reports including videos, screen shots, and all necessary information for developers.-Test new features and write a brief summary blog tutorial.-Develop specific feature sets tailored to customer's individual requirements.

Support nearby companies with any type of IT task. This includes but is not limited to user support, desktop and server support, phones and other peripherals.

Los Angeles County And The Valley

-Documented client networks, special configurations and user info.-Visited clients on a daily basis for all IT needs.-Research and implement new technology for customer specific needs.

Los Angeles, Ca

-Perform SOX compliance and internal IT audits.-Remotely support users in multiple locations.-Tested Full Circle ERP updates prior to going live.

Irwindale, Ca

-Perform day to day duties that include but are not limited to supporting office users, office devices(printers, computers, phones, etc), daily backups.-Provide tech support to customers through phone and email.-Edited images in Photoshop for retail website.-Maintenance retail website.

Rialto, Ca

-Maintain a database of 12,000 parts and its respective bill of materials. This includes but is not limited to adding, editing and removing AutoCAD files and descriptions from a Navision database.-Review and modify AutoCAD drawings.