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Happiness Irabor is listed as Customer Experience Expert | Social Media & Content Creator – Building Brands with Every Interaction at Bitnob, a company with 11 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Happiness Irabor.
Happiness Irabor previously worked as Customer Experience at Bitnob and Video Content Creator at Bitnob. Happiness Irabor holds Higher National Diploma, Mass Communication/Media Studies from Moshood Abiola Polytechnic.
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Hi, I'm Happiness, a certified Customer Experience Officer. I bring a customer-centric approach, strategic problem-solving skills, and collaborative expertise to consistently enhance customer experiences and drive satisfaction.My journey began in the contact center, where I managed over 100 customer interactions daily for a marine transportation company. By collaborating with my team, I continuously improved service delivery, exceeded customer expectations, and fostered strong relationships, ensuring long-term satisfaction and loyalty.I then transitioned to the travel industry, earning 'Staff of the Month' accolades and receiving commendations for my exceptional customer management, relationship-building skills, and ability to turn customers into brand advocates.Driven by my passion for adventure and a genuine interest in customers, I moved into the Tech & FinTech sectors, applying my expertise to boost user satisfaction and engagement through videos, social media management, and written content.Currently, I play a pivotal role in the customer experience department of an international fintech mobile application company, pioneering a user-friendly and reliable Bitcoin app for Nigerians and other African markets. I manage an average of 100 user conversations daily, resolving issues efficiently with a weekly CSAT score of at least 80%.In addition to my role as a Customer Experience Officer, I work as a social media manager and video content creator, where I have successfully increased engagement by 30%.Areas of Expertise:Customer Relationship ManagementProblem-SolvingCommunication SkillsCross-Functional CollaborationCustomer RetentionContent CreationVideo EditingDigital MarketingAdditional Roles:Mentor: Guiding colleagues through resources and supportYouTuber: Creating content on issues affecting young adults and thriving amidst life’s challengesI am committed to continuous learning and professional growth. Whether you need a video content creator to elevate your brand, a customer experience expert to delight your clients, or a media strategist to captivate your audience, I'm excited to deliver outstanding results!Let’s connect and embark on an exciting journey together.
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Delaware, United States
Identifying customers’ needs and providing appropriate solutions to their complaints.Follow up on escalated complaints, liaise with key stakeholders, and ensure appropriate solutions are offered.To collaboratively maintain and improve the quality and customer experience for people using the app.Identifying ways to ensure delightful customer experience at.
Delaware, United States
Generate innovative and compelling ideas for video content taking into account the intended audience, brand objectives, and platform requirements.Collaboration with the social media team to create engaging content.Write scripts based on brainstorming ideas agreed upon by the digital marketing team.Video production. Shot with appropriate lighting and.
Research on Potential topics.Developed attractive and engaging scripts, and created characters, interview questions, jokes, or stories. Creating and publishing videos according to planned schedules. Production, pre-production, and post-production of videos. Create a relationship with subscribers and encourage them to subscribe and share. Responsible for.
Meiran Bus Stop, Abule Egba, Lagos State
Meiran Bus Stop, Abule Egba, Lagos
Successfully spearheaded campaigns on social media platforms like Instagram, Facebook, TikTok, and the website.Shot, edit and publish high-quality pictures and videos for the social media accounts like Instagram, Facebook, TikTok and websiteManage social media planning and create a monthly content calendar to execute marketing strategies.Implemented.
Successfully Increased client engagement by 20% by creating compelling social media content targeting their ideal customer base.Boosted social media account traffic by 25% for an American-based YouTube channel by implementing a content strategy plan, leading to a 10% increase in lead generation.Performed in-depth research on topics to write clear and.
Oshodi/Isolo, Lagos State, Nigeria
Manage large numbers of incoming calls. Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Communicating effectively with customers to guarantee satisfaction and maximize chances of returning business. Maintain a positive, empathetic, and professional attitude toward.
Other employees you can reach at bitnob.com. View company contacts for 11 employees →
Samuel Oloruntoba
Colleague at BitnobUnited States, United States
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Samuel Menim
Colleague at BitnobNigeria, Nigeria
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Glory Iyke
Colleague at BitnobIsheri-Olofin, Lagos State, Nigeria, Nigeria
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Oreoluwa Ayeni
Colleague at BitnobLagos State, Nigeria, Nigeria
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Joyce Ndidi
Colleague at BitnobLagos State, Nigeria, Nigeria
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Timi Awesu, Pmp, Mba
Colleague at BitnobLagos State, Nigeria, Nigeria
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Olayemi Oni
Colleague at BitnobLagos State, Nigeria, Nigeria
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Moses Nkrumah
Colleague at BitnobNew Juaben North Municipal District, Eastern Region, Ghana, Ghana
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Emmanuel Aliyu
Colleague at BitnobLagos State, Nigeria, Nigeria
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Olumide Akande (B.Sc, M.Sc)
Colleague at BitnobLagos Island, Lagos State, Nigeria, Nigeria
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Quick answers generated from the profile data available on this page.
Happiness Irabor works for Bitnob.
Happiness Irabor is listed as Customer Experience Expert | Social Media & Content Creator – Building Brands with Every Interaction at Bitnob.
Happiness Irabor is based in Lagos State, Nigeria, Nigeria while working with Bitnob.
Happiness Irabor has worked for Bitnob, Irabor Happiness, Gigs Travels, Beamer'S Logos, and Consol Limited.
Happiness Irabor's colleagues at Bitnob include Samuel Oloruntoba, Samuel Menim, Glory Iyke, Oreoluwa Ayeni, and Joyce Ndidi.
You can use AeroLeads to view verified contact signals for Happiness Irabor at Bitnob, including work email, phone, and LinkedIn data when available.
Happiness Irabor holds Higher National Diploma, Mass Communication/Media Studies from Moshood Abiola Polytechnic.
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