Manage the organisation’s database technology and associated schemas to allow secure Efficient and effective access to the organisation’s structured data Review and revise practices and processes to enhance efficiency of access for users Plan and implement regular system upgrades to enhance service continuity and user experience  Provide Level III support to support team members to minimise user/system down time Escalate unresolved system issues to appropriate vendors… Show more Manage the organisation’s database technology and associated schemas to allow secure Efficient and effective access to the organisation’s structured data Review and revise practices and processes to enhance efficiency of access for users Plan and implement regular system upgrades to enhance service continuity and user experience  Provide Level III support to support team members to minimise user/system down time Escalate unresolved system issues to appropriate vendors and manage these in accordance with agreed service level agreements to minimise user/system downtime Provide expert data management advice to guide the development of information management practices  Escalate issues, keep informed, advise and receive instructions Work team  Inspire and motivate team, provide direction and manage performance  Guide, support, coach and mentor team members  Review the work and proposals of team members in the role’s areas of specialisation and accountability  Encourage team to work collaboratively to contribute to achieving the team’s business outcomes Clients/customers  Manage expectations, resolve and provide solutions to issues Escalate unresolved support requirements  Develop capability to resolve application-related issues  Attend vendor briefings on emerging technology Show less

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