Harb Abdallah Email & Phone Number

Sydney, New South Wales, Australia

• Providing design & Implementation services for major and large enterprises including Service providers.• Working closely with engineering teams, project managers, and customer technical & design authorities to ensure smooth and successful deliveries.• Collaborating proactively with multiple vendors and partners to ensure effective designs and infra implementation.• Providing technical expertise and assistance to organizations throughout the project lifecycle, particularly during the design phase.• Networking design and implementation using the Global Engineering specifications, methodology, and practical application of ITIL standards.• Conducting projects meetings, engaging in deep technical discussions, and leading the implementation phases to deliver on time and on budget.• Handling business cases to transform business and services requirements into effective infrastructure and network solutions to meet the customer expectation quantitatively and qualitatively.

Kuwait

• Performing Network modeling, and planning to produce projects BOQ’s with strict attention to delivery and budget • Interacting with tech vendors to stay abreast of how technology trends impact the business• Conducting proof of concept tests with vendors to develop business viable solutions • Leading Global IT transformation (One IT)• Leading Network infra design and implementation for Agility top business app – FOCiS • Implementing network solutions for global network and datacenters• Solving mission critical and complex problems with many variables • Managing network services transition, and projects handover to align with global operations • Bridging gaps between business and technical talk in management meetings • Provide high quality tech knowledge and consulting services to internal IT peer groups• Extensive cooperation, interaction and coordination with all levels of Agility employees – from developers to board members – across all countries of operation and all Lines of Business.• Build consensus and be able to negotiate within Governance and internal partners

• Leading monthly datacenter network maintenance and failover testing to ensure healthy network and functional redundancy• Managing network service transition to align new projects with operational requirements • Shift leadership, operations supervision and delegating operational tasks to ensure quality work and on-time-delivery• Incident management: technical ownership, corporate notification, escalation , and business communication to ensure positive service image in the business user & vendor community • SLA assurance, escalation, Infra management & vendor meetings, KPI and service reports, analysis, operation processes, weekly and monthly service review calls with our managed services providers • Bridging the gaps between business and technical talk in management meetings • WAN traffic engineering : analysis, netflow, QoS, upgrade recommendation• Troubleshooting datacenter core network issues and connectivity problems with MPLS & internet cloud. Fixing business critical application issues (FOCiS) from network perspective • Interacting with vendors TAC support experts to solve critical issues related to our network enterprise level products • Provide guidance and training for other network engineers

• Level 3 support for corporate users and branches• Configuring and troubleshooting Cisco firewalls: natting, patting, access lists, object groups, vpn• Configuring and troubleshooting Cisco routers: static, bgp, ospf, packets/routes filtering, pbr• Configuring and troubleshooting Cisco switches: uplinks, switch ports, Vlans, stp, dhcp• Configuring and troubleshooting Riverbed steelheads: optimization, in-path rules, analysis • Connecting various branches with our datacenters using GRE and VPN tunnels• Setting up secured internet communication between our business applications servers (EDI, BizTalk …Etc) and customers (Fiat – Nokia – Western Digital ...Etc...)• Administering and managing 4 CUCM’s and 4 Cisco unity servers supporting 10,000 + users • IP schema and subnetting • Backing up routers and switches configurations for disaster recovery conditions • Upgrading routers and switches IOS for bug fixes and standardization • Maintaining assets inventories, visio diagrams, operation tickets, checklists and templates• Developing and administrating network monitoring tools : Nagios, cacti and solarwinds • Identifying network security threats and taking necessary corrective steps• Monitoring and taking proactive measures to guarantee an optimal LAN/WAN performance • Diagnosing & troubleshooting VOIP QoS issues and working with our WAN MPLS provider to solve our IPT voice quality problems• Applying QoS requirements for security and performance purposes for our critical applications using a variety of mechanisms like NBAR, policing and queuing • Used Cisco articles, and open forums in order to solve problems on Cisco assets in our infrastructure

Kuwait

• Monitoring IT mission critical network (1000 + of IP routers & switches) & system infrastructure ( 1000 + of Servers, load balancers, Storage and applications) located in 2 global Datacenters and 100 + branches, from a centralized global NOC using Ipswich, Uni-center, E-health, MRTG, Solarwinds, Nagios, and Scom, • Generating alarms and raising trouble tickets with proper escalation ensuring quick resolution• Troubleshooting and performing level 1 support on a variety of systems and applications: Emails, ISA, AV, AD, Citrix• Troubleshooting and performing level 1 support on a variety of data communication network resources: Access points, VLAN’s, Firewalls• Completed a set of documentation & reports to review NOC operations and evaluate the overall system performance reflected by the quantity and quality of tickets • Tracking email, analyzing headers and collaborating with system team to solve delay in emails flow• Working with our spam blocker provider, and using dedicated platforms to handle spam attacks and black lists • Performing day-to-day operational tasks including emails backup, follow ups, services checklist