Hardeep Narula Email & Phone Number

Brampton, On, Ca

Toronto, Ontario, Canada

Primarily responsible for PC Financial’s Cards & Accounts Program with KPIs spanning to new customer sign ups, customer services & support in the consumer credit area.• Consistently achieving 150% of targets MoM for new sign ups• Customer Satisfaction (C-SAT) maintained at 95% and over• Developed deep understanding of products within a month and now a floor expert at 4 Loblaws stores• Built personal relationships with new customers to upsell/improve loyalty• Trained professional in ‘Ethical Business Practices’ and in handling Customer’s private and confidential data points maintaining integrity

Brampton, Ontario, Canada

At Home Depot, I was mainly responsible for the Hardware category.• Four times winner of the ‘Associate of the Month’ award for achievement of sales targets by customer engagement & support• Achieved category sales of 1.2M$ annually by working with multiple teams and on inventory, pricing and customer support fronts• Prevented store losses of 1000-2000$/month by ensuring MPS (Merchandising Protection Standards) and using awareness, Attention to Details and integrity• Day to day responsibilities included ordering inventory on SAP based on seasonal demand fluctuation and changing trends, merchandising changes based on brand guidelines and also by managing departmental write-offs to name a few• Became a product expert for the department within two months of joining and was nominated ‘SME’ for the floor

Gurgaon, India

• Worked at Ministry of Health (India) in the MSM (Material Supply Management division for bills & payments to vendors in SAP environment• Provided fast and friendly service to customers by becoming an SME on financial plans• Reconciled extensive statements for banks, customers and vendors to maintain accuracy in the records of finance• Owned payments to staff for entertainment, sundry or others expenses approved by management• Responsible for all customer grievances, related to payments, cash disbursements and financial dispute resolution and corporate cards• Was in charge of keeping an eye for any fraudulent / unethical practices on the supply side as a part of financial audits • Handled core backend account activities, and also conducted trainings for new employees on processes, SAP and project structure and timelines• Also managed payroll calculations for employees and other accounting and finance related responsibilities as instructed

Bachelor'S Degree, Business/Commerce, General

Education record

Education record