Hardeep Singh Email & Phone Number

Melbourne, Vic, Au

Australia

Canterbury, Vic

Key Responsibilities:• Database Administration• First point of contact for application and database support for RTG clients • Troubleshooting, prioritising and resolving application support requests • Writing SQL / MS queries to retrieve information• Investigating issues reported by end users and liaise with vendors to get a fix • Providing work around for issues while vendor is working on bug fixes • Customising software functionalities to user needs • Working closely with a cross functional team to ensure the highest standard of service delivery and Client satisfaction is achieved for RTG clients • Develop and support Crystal and SQL Server Reporting Services (SSRS) reports • Working with SharePoint to create Libraries, surveys and setting up required permissions

Melbourne, Australia

Key Responsibilities• Working with active directory to create users and groups and assigning them permissions accordingly to their job role• Working with hyper-V to create virtual machines• Working with Exchange server• Citrix related user troubleshooting• Deploying a new operating system on Desktops and Laptops• Assigning priorities to all the system support requests logged by users• Conducting and managing user acceptance testing (UAT)• Making project plans using agile methodology. currently working on office move and system migration• Basic experience with patch panel• Maintaining data backups on daily, weekly and monthly basis• Regularly checking mail filters

Melbourne, Australia

Key Responsibilities • Ensure customer satisfaction on a daily basis by listening to requests and clarifying carefully • Confidently receive and prepare customer orders on a daily basis

Melbourne, Australia

Key Responsibilities: • Confidently served customers by providing product information on a daily basis• Confidently replenished incoming stock on a daily basis• Confidently served customers and inquiries over the phone on a daily basis• Effectively contributed to team by accomplishing related tasks on a weekly basis• Confidently resolved problems of products and services by clarifying customer complaints on a daily basis

Master'S In Information Technology Management, Information Technology

Bachelor’S Degree, Computer Application