Hardeep Singh Email & Phone Number

Brisbane, Queensland, Australia

Jaipur, Rajasthan, India

- Led a Team of 15 Operational Excellence Consultants driving a range of process improvement initiatives through re-engineering, workflow and automation solutions for a Big 4 Australian Bank.- Led multi-disciplinary teams Black Belts/Master Black Belts/ Business Analysts to deliver Transformation and continuous improvement for 5000+ FTEs across Global Banking clients in Europe and Australia region by harnessing Lean, Digital, Analytics, Consulting and Re-engineering efforts. - Program managed various enterprise wide mid-size (5-15m) initiatives to deliver a defined business outcome ranging from regulatory obligations compliance to a new process service delivery

Jaipur Area, India

- Responsible for driving Transformation and continuous improvement for Global Banking clients across Europe and Australia region by harnessing Lean, Digital, Analytics, Consulting and Re-engineering efforts. - Led multi-disciplinary teams to deliver end-to-end transformation for financial services clients across various geographies including scoping, planning, diagnostic and implementation of enterprise-wide initiatives- Project managed various enterprise wide mid-size (5-15m) initiatives to deliver a defined business outcome ranging from regulatory obligations compliance to a new process service delivery- Led strategic review for retail and commercial lending value chain delivering a transformation roadmap, business case and initiatives across people, process and technology leading to AUD 10M+ in business impact for an Australian major bank- Reviewed operations across 1600+ FTEs for a Big 4 Australian bank and recommended Lean, Digital, Analytics, Right-shoring initiatives with a disruption factor of ~40% and benefit of AUD 35M- Delivered 20%+ productivity and AUD 2M+ annualised cost of operations reduction for an operations unit within a big 4 Australian bank through lean led diagnostics and implementation of initiatives- Mentored various consulting and re-engineering projects solving for complex client problems through lean led diagnostics- Received Annual BCM COO Award consecutively for 6 years and Global COO Award for 2020 for Performance Excellence.

- Led various high impact projects closely tied to client strategies and leading into financial, controllership and customer experience outcomes- Designed and executed a scalable commercial model for a major Australian bank for meeting their strategic business priority and leading to AUD 2.5M+ business impact- Led a Transformation project for improving the business metrics and conversion rate for Retail Banking Credit Cards stream for a major Australian bank leading to AUD 5M+ business impact- Worked closely with senior client stakeholders at GM level to understand their business pain points and translated them into transformation roadmaps- Led various Design Thinking workshops with senior client stakeholders to carve out opportunities and worked through recommending solutions- Reviewed and assessed business processes across 3 Line of Businesses for an Australian major and created point of view of saving ~AUD 1.8M+ through the implementation of Lean, Advanced Analytics and Digital interventions- Recommended Lean and Digital interventions for a major Financial Services provider in the UK with a business impact of £1.2M- Received Business Leader award 3 years in a row for exhibiting performance excellence, along with 4 GOLD and 3 Silver awards- Mentored 12+ LSS Green Belt projects aimed at improving various important client metrics such as First Time Right, Input Accuracy, Abandon Rates, Controllership, Straight Through Processing (STP) etc.

Jaipur

- Led multiple solution design and due diligence projects to solve for client pain points- Conducted end to end assessment of the "Application to Cash" process and made recommendations in relations to gaps in relation to process, related systems and control environment for a major regional bank in the US- Built process architecture design and operating model for retail lending to facilitate merger of two major regional banks in the US, and identified efficiency and productivity increasing opportunities using process excellence levers worth USD 2.2M+ impact to the client- Created a proposal on the Payment Processing business unit for a Banking major in the US by carving out opportunities for efficiency gains with a benefit size of c. USD 1.5M- Participated in creating various proposals for Financial Services clients including Operating Model change, productivity and efficiency improvements, customer experience enhancements, cost of operations reductions, right-shoring, etc.

Japiur

- Led 3 Strategic Transformation and Re-engineering (STAR) projects for Financial Services clients aimed at financial outcomes with a combined benefit of c. USD 200K cost of operations reduction- Completed onsite consulting assignments for reviewing the process current states and recommend ways to improve efficiencies- Worked on improving the customer loyalty scores in a Contact Center of a major US Bank through lean and process excellence led initiatives leading to 7% improvement in loyalty scores and c.USD 14M deposit revenue increase- Selected as Voice of Youth Ambassador for Banking and Financial Services to participate and lead enterprise wide projects

Jaipur

- Analyze quantitative and qualitative data sets from internal and external sources to present actionable insights and identify and recommend opportunities for business improvement and optimization- Process Re-engineering by diagnosing the gaps in the existing process, implementing the re-engineering initiatives, and creating job-aids and new standard operating procedures to meet client commitments on a continuous basis- Review Operations Management by planning and continuous monitoring of the resource deployment, forecasting analysis, management reporting, workforce management, quality and performance planning, and Risk Management to ensure delivery as per client requirements- Client communication and fulfillment by being the first point of contact, managing and resolving challenges, escalations and issues raised by the clients- Review the work procedures and dashboards to analyze the gaps against the existing targets and thresholds and thereby proposing alteration in the existing model through revised instructions and recommending action plan- Won 2 individual extra miler awards for bringing innovative thinking and ideas

Jaipur

- Assisting in Transition and knowledge transfer of processes- Creating dashboards, performance baselines and monitoring, workforce planning, etc.- Creating job-aids, content writing, finding opportunities for improvement- Conceptualized and delivered various Lean ideas using re-engineering, quick process automation (VBA scripts) levers with a total benefit of USD 80K

Jaipur

Master Of Business Administration - Mba, Marketing

Master Of Commerce (M.Com), Economic Administration And Financial Management

Bachelor Of Commerce (B.Com.)