Alicia H. Email & Phone Number

Las Vegas, Nv

• Review trust documents and power of attorney documents for completeness and correctness• Process garnishments and levies as they are received and remit funds upon due date• Evaluate subpoena requests to ensure all regulations have been followed before releasing information • Conduct account research and document review to properly compile information request in a subpoena• Review new and existing accounts for accurate documentation of CIP/MIP• Conducts compliance and operational business reviews in accordance with regulatory guidelines and credit union policies• Identify gaps in the processes/workflows and recommend solutions to those deficiencies• Provides timely feedback to facilitate corrective action to be taken to clear exceptions• Maintains a log to track exceptions and document the resolution that cleared exception• Analyze quality results to determine trends or risks and develop solutions for consideration in process enhancements• Recommend a preventive quality control program throughout the organization

Las Vegas, Nv

• Worked closely with the operations manager to oversee daily business operations• Responsible for enforcing company policies and procedures within the office• Processed incoming and outgoing ACHs and wire transfers• Performed training of branch operations personnel when necessary; referenced Operations Manual effectively, and kept up-to-date on bank and federal policies, procedures, and regulations• Prepared and maintained files of customer correspondence• Balanced main cash vault and cash ATMs as well as bank GLs and accounts

Master Of Business Administration - Mba

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: Cum Laude