During my time as an audio visual technician, I embarked on a transformative journey that merged my expertise in IT and programming with the dynamic field of AV technology. Despite my initial confidence in my technical skills, entering the AV industry presented a significant learning curve as I navigated its commercial intricacies. Through hands-on experience and a thirst for knowledge, I gradually adapted, gaining proficiency in installing AV systems for a diverse range of venues. Meeting the demands of my role required a keen eye for detail, troubleshooting capabilities, and effective communication to ensure client satisfaction.

I managed a computer shop specialising in custom PC builds, repairs, and IT networking solutions, where I honed my skills in client relations, communication, time management, problem solving, relationship building, and technical proficiency. I excelled in fostering strong client relationships, addressing technical challenges with precision, and optimising team performance to drive business growth and success. Thrived in a fast-paced environment, consistently meeting deadlines and exceeding expectations. My strategic approach to time management and dedication to delivering tailored solutions enabled me to leave a lasting impact on both clients and colleagues.

During my time at Pizza Hut, I advanced along the management pathway, transitioning from a role in pizza delivery to ultimately becoming a manager, all while pursuing my secondary education. In my capacity as manager at the Winchester store, I oversaw a dedicated workforce, prioritising customer satisfaction and upholding stringent quality standards, ultimately surpassing financial targets. I efficiently managed inventory, budgets, and payroll to maximise profitability. Additionally, I implemented comprehensive training initiatives and devised incentives to boost employee performance, foster retention, and enhance overall satisfaction within the team.