Kish Patel Email & Phone Number

San Francisco Bay Area

• Leveraged "ChatGPT prompt engineering" expertise and proficiency with "BardAI" for streamlined and effective communication solutions.• Reduced integration time from 32 to 12 weeks by integrating multiple new customers onto the Afresh AI platform.• Onboarded 2300+ stores onto the AI-driven platform in collaboration with sales, support, clients, and engineering teams.• Discussed customer requirements, status updates, and project deliverables by chairing face-to-face meetings with clients and vendors on a regular basis.• Ensured effective tracking of all activities in a centralized system, Jira, to maintain transparency and accountability.• Empowered and influenced staff members, regarding technical and project management skills, through the deliverance of frequent training and mentoring sessions.

San Francisco Bay Area

• Accomplished the successful completion of over 250 classes, ensuring seamless coordination both within and outside the organization.• Internationalized the platform across various countries and managed the backlog of 200 classes by working side-by- side with cross-functional team members.• Utilized exceptional written, verbal, and communication skills while communicating clearly and concisely with an executive audience.• Enabled data-driven decisions with enhanced team efficiencies by tracking KPIs and running analytics on provided data.• Leveraged multiple tools, including Jira, Google Suite, and AWS to facilitate team and vendor meetings on asset pipeline status, ensure alignment, timely tracking of work, and efficient communication.• Contributed toward overall project success by adjusting existing processes and confirming efficient turnaround for assets required for launch dates.• Delivered crucial information to other teams for high-priority assets by serving as the focal point of contact for the entire internationalization team.

Menlo Park, California, United States

• Employed screening exercises (resumes, case studies, interviews) to identify high-potential hires and evaluated 800+ candidates in four weeks.• Fulfilled 16 roles within the intelligence operations program, comprising 14 new hires and two internal transfers.• Ensured highest levels of client satisfaction and prevented P0 SEVs or integrity-related press articles during the 2020 Elections cycle as TPM.• Improved the effectiveness of communications and collaborations by presenting essential data to key stakeholders in a timely manner.• Initiated the intelligence operations program, demonstrating its success and expanding support to additional surfaces, including Search, IG, and Marketplace.

Menlo Park, California, United States

• Delivered thought leadership to ascertain neutral content and timely translations for topics like, Climate Change, COVID-19, and Elections 2020.• Provided T-72 hour to T+72 hour on-call support for the 2020 Elections, managing over 100 instances of requests.• Regularly updated and generated content in local languages for COVID-19 and vaccine information across 16 countries, covering 16 modules.• Transformed the translation request process to address key blockers, offering hands-on support for over 1000 requests from diverse teams and 25+ engineers, showcasing thought leadership in redesigning the process for timely launches across multiple HUBs.• Fostered a culture of continuous improvement and iterative development by championing Agile and Scrum methodologies.• Cultivated relationships with the internationalization team, securing a dedicated Program Manager for timely support.• Curated content for special topics across teams, as well as refined posts through screening steps in alliance with content specialists.

Boston, Massachusetts, United States

* Empowered team to exceed sales quotas through regular training, effective coaching, and close mentoring.* Engaged customers with in-person and remote demonstrations of available products.* Partnered with senior managers to develop and implement strategic sales and marketing plans.* Leveraged available sales data to optimize approaches and increase market share.* Cultivated and nurtured relationships with account representatives to sustain current revenue and capitalize on opportunities to expand business.* Sought out new business continuously through established pipelines and novel prospecting techniques.* Completed pre-scan checks for ophthalmologist* Achieved or surpassed company-defined sales quotas for multiple months.* Cross-trained on different positions to best support team during peak periods.* Reported sales metrics and statistics to management and stakeholders.