Harender Singh Email & Phone Number

Gurugram, Haryana, India

1. Successfully migrated 106 project teams to Agile using Azure DevOps, established Agile roles, and implemented a portfolio view for senior management.2. Analyzed project needs and assigned Scrum or Kanban frameworks, defined key metrics to track improvements, conducted health surveys to ensure smooth transition.3. Developed an Agile Playbook and Governance Plan, delivered organization-wide training, fostered team buy-in through "Circle of Commitment,“4. Proactively identified and mitigated project risks ensuring minimal disruption and smooth project progression5. Conducted fit/gap analysis identifying areas of improvement & establish a robust project plan and timeline providing a structured roadmap for successful implementation6. Developed a design thinking framework and associated tools to enhance innovation within the product development process7. Devised and implemented an innovative Competency Framework for program managers, boosting their skills and capabilities

Nashik, Maharashtra, India

Powered by KPMG India,Exxelia Alcon Nashik | Capacitor manufacturing | Jan'23-Mar'231. Developed enhanced understanding of the DMAIC process with industry project2. Determined the CTQs (Critical to Quality) from the voice of business3. Analysed 135+ SKUs of film-based capacitors to identify the sources of rejections4. Validated the measurement system at Alcon Electronics by Nested Gage RxR Study5. Calculated Existing six-sigma level and process capability of the process 6. Brainstormed & logically organized possible causes for rejections in film-based capacitors7. Formulated control and impact matrix where we classified all the causes8. Performed Root Cause Drill Down to attack the likely and controllable causes9. Applied Design thinking approach to develop the suggestion offered with the existing process.10. Performed the cost-benefit analysis for the suggestion offered in the process11. Proposed Implementation and Acceptance strategy for the suggestions offered

Bengaluru, Karnataka, India

Intugine Bangalore | Product Management | Feb’22-Jun’221. Conducting Market Research on Parcel tracking mobile application adaptation.2. Analysing and figuring out the 16 product features to be implemented in adaptation.3. Selection and prioritization of product features for the mobile adaptation.4. Building a low fidelity product wireframing for the product features suggested.5. Collaboration with product designers to arrive at finalized designs for the product.6. Determining the tangible and Intangible benefits of app product features suggested.7. Getting to know more about supply chain visibility in mitigating disruption.8. Ensured timely completion of the live project to meet the mentor's target.9. Documented and presented the product features to senior managers for assurance.10. Handing over the designs and user stories to developers to start the development.11. Developing product design document for concerned app for effective communication.12. Defining the go the track for upcoming releases of the concerned mobile app.

Noida, Uttar Pradesh, India

TCS Delhi | US-Healthcare Project | Agile Methodology | Jul’20-Jun’21 1. Responsible for designing collaborative solutions and Quality Assurance tasks – worked on 50+ Epics, features, user stories, supporting development, test scenarios and 100+ test cases per week to help migrate the project database and application for business users of 9000+ stores across the USA. 2. Acted as Product Manager to identify 20+ previously undiscovered gaps per month using JIRA and got appreciated for bridging the communication gap by liaising across cross-functional teams.3. Ensured the timely completion of sprints to meet client targets with 90%+ accuracy while performing Functionality, System-Integration, and Acceptance testing in incremental sprints under strict deadlines and heavy workload, earning praise for dedication and work ethic.

Chennai, Tamil Nadu, India

TCS Chennai | European Retail Giant | Waterfall Model | Nov'18-Jun'201. Directed the efforts of the cross-geographical support team to support and improve business user applications.2. Enhanced application stability by delivering 50+ problem requests with 94%+ accuracy over a year & tutored onshore and offshore teams with management and technical knowledge.3. Performed stakeholder management by collaborating between different teams. Maintained 100% customer satisfaction Index by daily ticket auditing and reports to track the SLA adherence and facilitate the project's monthly review meeting.4. Reduced the Batch Jobs failure by 25% by identifying previously undiscovered gaps to maintain client data integrity. Performed client management by proper business requirement gathering to bridge the gap between client and team.5. Facilitated the strategic and operational decisions for the senior management by collecting and compiling the team's skills and performance data timely and accurately.6. Served as support execution to maintain a 100% commitment and excellence on ticket management tool. 7. Resolve any customer technical issues through diligent research, reproduction, and troubleshooting. Regular follow-ups with customers with recommendations, updates and action plans8. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

Chennai, Tamil Nadu, India

TCS Chennai | European Retail Giant | Waterfall Model | Feb’17- Oct’181. Developed customised PLSQL functions/procedures for over 30+ Change and Enhancement requests with only two low priority defects in the complete Software Development Life Cycle (SDLC). Documented and presented the solution design document (SDDs) for over 20+ Change and Enhancement requests to get client approvals during the design phase of the SDLC.2. Automated clean-up activities in batch jobs to enhance data consistency by Identifying anomalies to understand and resolve sources of data inaccuracies. Hence, it contributed to Continuous Process Improvement by reducing the fetch time by 20%. 3. Performed root cause analysis (RCA) for incorrect product price information under offers of €50Million per week by identifying anomalies with the current price functionality.

Guwahati, Assam, India

TCS Guwahati, India1. Acted as Team lead of UNIX/ORACLE/CPP trainee at Initial Learning Program (ILP) of TCS and managed a team of six engineer.2. Designed and Developed a Room Management System by gathering requirements from admin of TCS-Guwahati Intial Learning Program (ILP) center.3. Was awarded for the trainee with highest skill points in Initial Learning Program.

Mba, Operations Management And Supervision, 7.92

Activities and Societies: 1. CommPR Activities: Vertical Head for HRSummit'22 & Design Coordinator for ICOSCM'22, NSRC'22, Tattv'22.

Bachelor Of Technology (B.Tech.), Electrical Engineering, 8.00

Activities and Societies: 1. NSS Co-ordinator: Actively participated in volunteering to social activities like blood donation, awareness.

Secondary School, Non-Medical, 9.6 Cgpa

Activities and Societies: 1. NSS Volunteer: Actively participated in volunteering to social activities like N.S.S. Special camps.

High School, 8.4 Cgpa