Haresh Kumar Email & Phone Number

Altona, Victoria, Australia

Melbourne, Victoria, Australia

•Providing Level 2 IT technical support to VIP executive staff Future Fund management agency. •Providing support for Windows 10, Microsoft 365 apps including mobile apps through Intune Company Portal and Microsoft Endpoint Manager•Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)•User account creations/modifications/terminations in On-Prem Active Directory•Creation and management of User/Shared/Resource mailboxes… Show more •Providing Level 2 IT technical support to VIP executive staff Future Fund management agency. •Providing support for Windows 10, Microsoft 365 apps including mobile apps through Intune Company Portal and Microsoft Endpoint Manager•Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)•User account creations/modifications/terminations in On-Prem Active Directory•Creation and management of User/Shared/Resource mailboxes, Microsoft 365 Groups and Distribution Lists both in On-Prem and Exchange Online environment•Providing on-site end user support and technical assistance of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.•Re-imaging devices in build room, perform asset management and setting up onboarding users. •Managing end user requests using ServiceNow ticketing system. Taking ownership of those requests and seeing them through to completion via investigations, troubleshooting, escalations to senior members of the team and external vendors where appropriate. •Partner with the wider IT teams to drive users support and resolution initiatives as well as recommendations for improvements of IT services and processes. Show less

Clayton, Victoria, Australia

Assisting in the delivery of service by providing dispatch,logistics,workshop and service desk,in house & on-site. Experience in deploying technical resources in other locations to perform to perform timely resolution of support.• Excellent understanding of Incident and Problem management Process• Respond to and resolve incidents / service requests within agreed Service Levels. As per ITIL definitions, identify, log and manage problems, in consultation with the Service Desk Team… Show more Assisting in the delivery of service by providing dispatch,logistics,workshop and service desk,in house & on-site. Experience in deploying technical resources in other locations to perform to perform timely resolution of support.• Excellent understanding of Incident and Problem management Process• Respond to and resolve incidents / service requests within agreed Service Levels. As per ITIL definitions, identify, log and manage problems, in consultation with the Service Desk Team Leader/IS Service Delivery and Operations Manager. • Follow detailed processes for the tracking of Service Tickets & Time management.• Deploy of technical resources in other locations to perform timely resolution of support requests within specified SLA’s.• Provide onsite and remote IT Support over phone to the users• Technical expertise in End User technologies, including PC's, Laptops, Point of Sale, Printers, Network devices, Microsoft Windows, etc.• Assisting in the delivery of service by providing dispatch, logistics, workshop, and Service Desk, in-house & on-site.• Understanding of ITLC framework. Show less

Melbourne, Victoria, Australia

• Provide comprehensive first-tier phone support for the efficient resolution technology problems and requests Coles Supermarkets,Liquor, Express, Coles Online, Supply Chain (DC), Head Office & Offshore users, external suppliers all over Australia.• Provide complex and technical troubleshooting and assist users with various system access procedures, account management, server issues, BOS, ACO & POS functionalities.• Perform efficient Level 1 troubleshooting for… Show more • Provide comprehensive first-tier phone support for the efficient resolution technology problems and requests Coles Supermarkets,Liquor, Express, Coles Online, Supply Chain (DC), Head Office & Offshore users, external suppliers all over Australia.• Provide complex and technical troubleshooting and assist users with various system access procedures, account management, server issues, BOS, ACO & POS functionalities.• Perform efficient Level 1 troubleshooting for smooth functioning of various machines and softwares in the Coles stores and offices, and escalate to higher levels and appropriate teams for timely resolution. Show less

Melbourne, Australia

• Install software, modify and troubleshoot hardware and resolve technical issues. • Built Windows 10 operating systems on Lenovo laptops and Microsoft Surface pro for existing users and new starters by using Microsoft SCCM. • Manage helpdesk requests and incidents in accordance with end users' general IT Support enquires with Service Now Ticketing Systems. • Manage end user computer account such as… Show more • Install software, modify and troubleshoot hardware and resolve technical issues. • Built Windows 10 operating systems on Lenovo laptops and Microsoft Surface pro for existing users and new starters by using Microsoft SCCM. • Manage helpdesk requests and incidents in accordance with end users' general IT Support enquires with Service Now Ticketing Systems. • Manage end user computer account such as password reset, emails and signature changes by using Active Directory. • Mobility skills and setup cell phones. • Provide level 2 IT supports to non-technical personnel within the business. • Provide user-friendly explanations and follow up using email, in person or chat on skype. • Printer installation. I also worked for ignite services on Industry TradiWorking as a team member in installation of Lenovo Desktops in DHS offices.• Work independently following deployment instructions.• Installation of screens and connecting to Dock stations.• Worked at different sites for operating system installation, Desktop Deployment and Maintenance.• Deployed around 150 computers and loaded images via network.• Installation and troubleshooting and fixing Laptops, Desktop, Printers, POS Registers, Switches and other computer peripherals hardware problem.• To follow installation instructions in installation and troubleshooting desktop applications like MS office, Adobe Acrobat, MS outlook, MS Visio, MS front page, MS one note, MS project, MS Internet Explorer and other standard desktop application. Show less

Karachi, Pakistah

• Planning, implementation, upgrading and troubleshooting of the microwave transmission links for GSM, GPRS and WiMax operators.• Arrange installation & configuration of NEC microwave transmission equipment.• Conduct troubleshooting of NEC passolink and Neo microwave SDH and PDH links through PNMT software.• Arrange installation of Omni and panel antenna (Andrew and RFS) for indoor and outdoor sites and calculate cable losses by using site masters.• Conduct Bit Error Rate tests… Show more • Planning, implementation, upgrading and troubleshooting of the microwave transmission links for GSM, GPRS and WiMax operators.• Arrange installation & configuration of NEC microwave transmission equipment.• Conduct troubleshooting of NEC passolink and Neo microwave SDH and PDH links through PNMT software.• Arrange installation of Omni and panel antenna (Andrew and RFS) for indoor and outdoor sites and calculate cable losses by using site masters.• Conduct Bit Error Rate tests (Bert) for PDH and SDH links.• Perform and manage reports of TSS( Technical Site Survey) on a daily basis and also makes the path profile of these surveys in south region of Pakistan. Show less

Master'S Degree, Masters Of Networking

Bachelor'S Degree, Telecommunications Engineering

Education record