Haresh Kumar Email & Phone Number

Altona, Victoria, Australia

Melbourne, Victoria, Australia

• Providing Level 2 IT technical support to VIP executive staff Future Fund management agency.
• Providing support for Windows 10, Microsoft 365 apps including mobile apps through Intune Company Portal and Microsoft Endpoint Manager
• Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
• User account creations/modifications/terminations in On-Prem Active Directory
• Creation and management of User/Shared/Resource mailboxes… Show more
• Creation and management of User/Shared/Resource mailboxes, Microsoft 365 Groups and Distribution Lists both in On-Prem and Exchange Online environment

Clayton, Victoria, Australia

• Assisting in the delivery of service by providing dispatch,logistics,workshop and service desk,in house & on-site. Experience in deploying technical resources in other locations to perform to perform timely resolution.
• Excellent understanding of Incident and Problem management Process
• Respond to and resolve incidents / service requests within agreed Service Levels. As per ITIL definitions, identify, log and manage problems, in consultation with the Service Desk Team… Show more Assisting in the.
• Respond to and resolve incidents / service requests within agreed Service Levels. As per ITIL definitions, identify, log and manage problems, in consultation with the Service Desk Team Leader/IS Service Delivery and.
• Follow detailed processes for the tracking of Service Tickets & Time management.
• Deploy of technical resources in other locations to perform timely resolution of support requests within specified SLA’s.

Melbourne, Victoria, Australia

• Provide comprehensive first-tier phone support for the efficient resolution technology problems and requests Coles Supermarkets,Liquor, Express, Coles Online, Supply Chain (DC), Head Office & Offshore users, external.
• Provide complex and technical troubleshooting and assist users with various system access procedures, account management, server issues, BOS, ACO & POS functionalities.
• Perform efficient Level 1 troubleshooting for… Show more
• Perform efficient Level 1 troubleshooting for smooth functioning of various machines and softwares in the Coles stores and offices, and escalate to higher levels and appropriate teams for timely resolution. Show less

Melbourne, Australia

• Install software, modify and troubleshoot hardware and resolve technical issues.
• Built Windows 10 operating systems on Lenovo laptops and Microsoft Surface pro for existing users and new starters by using Microsoft SCCM.
• Manage helpdesk requests and incidents in accordance with end users' general IT Support enquires with Service Now Ticketing Systems.
• Manage end user computer account such as… Show more
• Manage end user computer account such as password reset, emails and signature changes by using Active Directory.
• Mobility skills and setup cell phones.

Karachi, Pakistah

• Planning, implementation, upgrading and troubleshooting of the microwave transmission links for GSM, GPRS and WiMax operators.
• Arrange installation & configuration of NEC microwave transmission equipment.
• Conduct troubleshooting of NEC passolink and Neo microwave SDH and PDH links through PNMT software.
• Arrange installation of Omni and panel antenna (Andrew and RFS) for indoor and outdoor sites and calculate cable losses by using site masters.
• Conduct Bit Error Rate tests… Show more
• Conduct Bit Error Rate tests (Bert) for PDH and SDH links.

Master'S Degree, Masters Of Networking

Bachelor'S Degree, Telecommunications Engineering

Education record