Hari E Email & Phone Number

Texas, United States

• Implemented and managed Salesforce applications using Sales cloud and Service cloud.• Designed and customized with Apex, LWC, and existing Visualforce Pages.• Developed various Flows and debugging the existing flows for analyzing and solving the exceptions.• Worked on integration with external systems using Rest API and JSON data.• Involved working with Salesforce.com premier support & handled the support cases with the help of SFDC Support.• Designed with Implemented with reusable code components and frameworks.• Designing and Implementing Einstein Chat Bot in Salesforce platform and integrating it in External websites.• Developed Batch processing and real time services for pushing/pulling data to/from other systems.• Implemented Einstein chatbot with Embedded Chat Deployments with customizations and branding.• Developing and configuring Salesforce Omni Channel routing rules to efficiently route customer requests to the appropriate agents.• Collaborated with data teams across the organization to use middleware tools and design effective data flows.

Dallas, Texas, United States

• Developed and managed Salesforce applications using Service cloud, Health cloud, and Experience cloud.• Designed and implemented Triggers, Apex, Lightning Aura Components and Lightning Web Components.• Created and maintained Process Builders, Connected Apps, Custom Metadata, Custom Labels, and SSO Settings.• Implemented secure data modules with encryption and salesforce shield.• Worked on single sign on settings for login access to other external system applications.• Manage the offshore team to complete the development modules. • Created Batch classes & Schedule classes for creating transactional records.• Implemented aura components and pages to support all kinds of digital devices. • Implemented cross device and multilingual supported Experience cloud pages.• Implemented functionalities using external JavaScript libraries like Full Calendar and High charts.• Collaborated with onsite people for User Story analysis and Development strategies.• Maintained version control using git along with Copado to manage all the deployment.• Participating in Agile development processes, including sprint planning, stand-up meetings, release management and retrospectives.

Dallas, Texas, United States

• Developed and managed Salesforce applications using Service cloud.• Designed and implemented Batch Apex, Apex, Lightning Aura Components.• Designed and implemented Case Management, Entitlement Process, Milestones, Dashboard and Reports.• Implemented testing strategies with test case documents, code coverages and performance testing.• Created customized reports and Dashboards for capturing various business trends and utilized Einstein dashboards and reports too.• Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).• Implemented NICE inContact CTI integration with the service cloud applications.• Collaborating with cross-functional teams including designers, developers, and business stakeholders to develop and deploy solutions that meet business requirements.• Implemented Customization with renowned Design Patterns, Code Refactoring with CoE standards best practices.

Austin, Texas, United States

• Developed and customized Salesforce applications using Sales cloud and Service cloud.• Developed provided UI designs using HTML and jQuery.• Involved in writing Database queries using SQL in Oracle 8i.• Involved in the successful migration of a Java-based application to the Salesforce platform, ensuring smooth transition and minimal disruption to business operations.• Assisted end-users in adapting to the new Salesforce environment, providing training, support, and documentation to ensure a smooth transition and user adoption.• Migrated and transformed data from the Java application to Salesforce using ETL tools, ensuring data accuracy, integrity, and consistency.• Involved in Unit testing the modules and documenting the outcomes for next releases.• Created and maintained validation rules, formula fields, and workflow rules.• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.• Developed and executed apex classes and test cases and resolved issues identified through testing.• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor Limits.• Developed Salesforce.com ETL processes using Java and Salesforce Web Services Java API.• Maintained version control using GitHub along with auto rabbit to manage all the deployment.• Involved in developing tests cases and data setup for testing custom apex code

• Used Dream weaver for prototype of GUI Screens.• Developed the application using Java, Servlets 2.2 and Oracle 8i. • Developed provided UI designs using JSP 1.2, HTML and jQuery.• Validated client-side data using JavaScript.• Used JDBC for Database connectivity.• Responsible for building Ant scripts for compilation, unit testing and packaging• Involved in writing DB queries using SQL in Oracle 8i.• Provided support for applications and resolved real time issues.• Performed Unit Testing of all Modules.• Performed the application testing using Junit and JMeter for Performance testing

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science