Hari Khalsa Email & Phone Number

Hamburg, Hh, De

Hamburg, Germany

- Utilize Kotlin/Swift and API skills to successfully debug and troubleshoot SDK issues, providing solutions that consistently meet SLAs for five dedicated premium accounts with a combined ARR exceeding $5 million.- Supported seven customers in their successful product launches with Mapbox by providing code examples, workarounds, and collaborating with product and engineering teams to escalate and resolve critical issues.- Design and build dashboards, delivering in-depth analysis of week-over-week trends, common customer issues, and targeted ad-hoc data analysis that inform product, engineering, and documentation teams in prioritizing roadmap features, fixing bugs, and improving documentation.- Facilitate multiple weekly technical calls with enterprise customers, resulting in increased satisfaction and retention rates through the resolution of technical issues and the implementation of new features.- Provide exceptional technical email support for enterprise customers, leveraging application debugging, API testing, CloudFront log analysis in SQL, and investigation of crashes to ensure prompt resolution of issues.- Lead the mobile maps subject matter expert (SME) "pod," facilitating daily office hours and enablement sessions, providing expert guidance to team members in handling complex customer situations, resolving challenging tickets, improving customer satisfaction and time to resolution. - Continuously improve internal and external resources by creating knowledge-base articles, Zendesk macros, dashboards, FAQs, documentation and revamping support onboarding materials for effective training.

Latin America

- Became the Looker expert on the operations team and reduced the wait time for custom backend (LookML) requests to be actualized from monthly to daily.- Built Python scripts and dashboards in Looker that automated and standardized data cleaning practices, improving efficiency and accuracy, while also saving over 5 hours of manual work per week.- Designed and implemented more rigorous data quality checks that went beyond SOPs and improved data quality indicators from 95% to 98%.- Collaborated closely with the Colombian Coffee Federation to understand their data needs and priorities, and utilized Enveritas data to deliver deep dives with high-quality and relevant insights.- Utilized data analysis tools and techniques to identify key trends and patterns in the data, providing external stakeholders and senior leadership with actionable insights and recommendations to improve operations and impact.

East Africa

- Organized and executed operations strategy to collect 40,000+ surveys yearly with coffee farming households in rural Uganda, Ethiopia and Rwanda. - Analyzed variance and outliers of survey results to determine if surveyors are aligned in their understanding of survey topics. Used results to re-train surveyors and improve data quality.- Established data-sharing partnerships with the Ugandan coffee board and private coffee exporters, which increased our credibility locally and ultimately drove-up revenue.- Designed and developed comprehensive training materials for the organization, which were used in 11 countries by over 300 enumerators, resulting in improved survey methodology and data quality.- Played a key role in the successful launch of operations expansion to Rwanda, contributing to hiring, training, stakeholder management, and survey customization efforts.- Spearheaded the implementation of a data share-back program in Uganda, delivering custom data reports to administrative officials in 85+ districts, promoting data-driven decision-making and enhancing the organization’s credibility and reputation in the region.- Produced weekly data deep-dives for the COO and clients, utilizing Enveritas primary data corroborated with external sources and regional insights, resulting in informed decision-making that positively impacted the organization.- Represented Enveritas at multiple regional and international coffee conferences, promoting the company's mission and vision, while establishing and nurturing strategic partnerships in the industry.

Uganda

- Organized and executed operations strategy to collect over 18,000 surveys annually (up to 400 surveys per day) with coffee farming households in rural Uganda.- Conducted hundreds of field visits with coffee farmers, gaining expertise in coffee agriculture, qualitative research methods, and survey design. - Successfully planned and executed training for 75+ survey enumerators, utilizing effective instructional techniques, improving surveyor performance and data accuracy, leading to higher data quality and better engagement from farmers.- Took ownership of the weekly data “closeout” process, integrating local context into regional "scorecards" and providing stakeholders with accurate and relevant insights.- Innovated a qualitative 'Enumerator Performance Review' matrix that was widely adopted by operations teams in 11 countries, enabling supervisors to provide constructive feedback and support to enumerators, leading to improved data quality and overall performance.

Central America (Costa Rica, Guatemala + Nicaragua) + Bay Area

- Conducted comprehensive research and interviews to develop "best practice profiles" for farmers, which were utilized by clients (coffee roasters) as compelling marketing material.- Collaborated closely with the impact team to benchmark industry standards, identify areas for improvement, and recommend actionable strategies to enhance the company's sustainability and social responsibility efforts.

Berkeley, Ca

- Created the first impact reporting process by developing a comprehensive framework to analyze the social, environmental, and economic impact of the thousands of kilos of green coffee purchased, primarily through desk research, standards benchmarking and interviews industry experts.- Conducted thorough impact analyses using the framework and quantified the results, which were then utilized for digital marketing and showcased on the company website to demonstrate their commitment to sustainable sourcing practices.- Performed environmental impact assessments for the indoor electric coffee roaster, quantifying the associated carbon impact.

Oakland, California

- Assisted the litigation team by purchasing, testing, and researching thousands of consumer products containing toxic heavy metals and chemicals in violation of Proposition 65.- Conducted accurate data entry of hundred new products daily and maintained massive excel databases.- Tested consumer products for contaminants like lead and other heavy metals using the X-Ray Fluorescent machine, accurately input results in a shared excel database.

Santa Monica, Ca

- Spearheaded efforts to have the building certified by the Living Building Challenge, which it eventually achieved. - Assisted in the organization's certification as a silver-level ‘Bike Friendly Business’ and membership in Santa Monica City Bike-Share.- Managed in-office compost system, worm bin, and waste reduction efforts.