Acted as a subject matter expert(SME), I coached and developed new hires in Payment Risk operation process for them to learn the process- and achieve the business goals.Worked as an auditor helped in growth of team performance for 3 metrics in different skilled queues.Acted as a Reporting POC of one performance metrics in email queue world wide which involves handling performance of 14 marketplaces stores across the world.

I have experience in the field of Risk Analysis and Fraud preventionIn this role, i worked to ensure preventing risk from bad actors from creating or compromising accounts, fraudulent orders, restricting access to bad actors of amazon. This lead to earning Customer trust and ensuring long term customer Satisfaction.

I have experience in the semi Voice process for the client Uber, which involves resolving customers queries by both Phone and email ensuring Good and hassle-free customer experience. In this role, I worked with various stakeholders like SME's, quality auditors and manager and as temporary SME helped in doing internal audits and ensuring good C-Sat scores.