• Qualified IT Professional with 13+ years of experience, in managing and delivering high-quality technical services in the areas of application development, application management, application migration, and automation process implementation with various technologies. • Having 4 years of experience in ServiceNow as ServiceNow Developer and Administrator.• Worked on different ServiceNow modules such as Incident, Problem, Change, Service catalog, and Knowledge management.• Worked on configuring Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, SLA configurations, custom Email Notifications and ACL in ServiceNow.• Implemented creating multiple catalog items with Variables and Variable Sets, Catalog UI Policies, Catalog Client Scripts, User Criteria, along with its Workflow and Flow.• Hands on experience in working with Catalog items, Order guides, Record Producers.• Worked on various workflows and customized existing workflows for catalog items and change approval process. Created Flows, Sub Flows, Actions with flow designer for Service catalog.• Have good knowledge on Schedule Jobs, creating reports, and scheduling of the reports.• Worked on LDAP integration to migrate users from AD account into ServiceNow system. • Have knowledge on Web Service Integration using REST.• Perform Import activity via Import Sets by Load data, map fields and running Transform Map.• Experience in migrating changes across various environments in ServiceNow using Update Sets.• Administration of the users with Users, Groups, Roles and Access Control Lists (ACL).• Experience with ServiceNow client scripts and server scripts with Glide APIs.• Have experience in designing and developing Custom Applications in ServiceNow.• Have created framework in ServiceNow with Custom table, Flow designer (flows, sub flows, actions, Integrations) to resolve incidents automatically by performing pre-defined steps.• Worked on Email Scripts and configuring custom Email Notifications.• Flexibility/ability to learn, use new technologies to provide best solutions and get things done. • Has knowledge on Shell script and PowerShell and have experience in writing scripts on them.• Have created Shell Scripts for automation, to monitor servers’ health, services health and monitor application logs and send email notifications to support team.• Excellent Problem-Solving skills by identifying, analyzing root cause and implementing solutions.