Hari Krishna Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Team Manager handling team of 15 Technical Engineers, SME’s.
• People/Performance Management – Supervising and enhancing the performance of a team of Cloud services Technical Support Engineers in the areas of Customer satisfaction, Timeliness of support delivery.
• Drive a culture of accountability within the team, maximizing team efficiency, ensuring alignment with SDM’s, other stake holders to meet and exceed business scorecard targets.
• Resource Management - Lead and drive Headcount Planning/Hiring/Scheduling/Availability etc. for Support Engineers.
• Looking after day to day deliverables and Operations.
• Setting OKR and Goals

Noida, Uttar Pradesh, India

• Handling Team of 14 o365 Support Engineers (Freelancers).
• One on one team review
• Connect with MS TA’s to discuss Support Strategies and Ticket Volumes, Ticket handling
• Daily Ops & Quality Assurance – Monitor daily operations of Tas and SE’s and ensure they are complying with daily operational rigor.
• LOB Scorecard Co-ownership – Attain team/group/cluster/ regional KPI Goals by working closely with suppliers, and SE’s by driving all the lead measures in the business and maintain business health.

Noida, Uttar Pradesh, India

• Team Manager handling team of 5 Technical Engineers, 2 SME’s.
• Vendor Management
• Planning Teams KPI / KRA, Teams SLA, CSA Metrics.
• Working with internal Team and work on the issues related to Mailboxmigration.
• SME for o365 Track.
• Providing technical expertise where required to support various exchangeonline tasks

Noida, Uttar Pradesh, India

Provided Technical support for BT broadband and PSTN users on issues related to faulty line, damaged connection.Handling system, printer and VPN issuesPart of Migration team, migrating Shared, Resource, users mailboxes from onprem to office365.Handling post migration tickets and helping the users accordingly.

Chennai, Tamil Nadu, India

*Handling APAC and UK customer calls related to Broadband and PSTN*Resolving End user billing issues*Troubleshooting PSTN connectivity and assign Field service when required.* Pitching in for sales of Routers, other BB products wherever possible.