Expertise in CSM implementations, from foundation data setup through to live demonstrations. Skilled in configuring Products, Accounts, Contracts, and Case Management, aligning solutions with business needs to improve customer service operations. Experienced in scripting, notifications, and automation to enhance user and agent experiences, delivering solutions that maximize efficiency and customer satisfaction.

ServiceNow Associate Consultant with extensive experience in IT Service Management (ITSM), Customer Service Management (CSM), and Field Service Management (FSM). I drive organisations to enhance their service delivery, optimize customer experiences, and streamline field operations through the ServiceNow platform.ServiceNow Implementation: Proficient in implementing and configuring ServiceNow modules, specializing in ITSM, CSM, and FSM to align with the unique needs of clients.Service Catalog Development: Experienced in creating user-friendly service catalogs for both customers and field service teams to simplify request fulfilment.Workflow Automation: Skilled in automating complex business processes in CSM and FSM, improving operational efficiency and customer satisfaction.Client Relationship Management: Strong communication skills enable me to build lasting relationships with clients and understand their specific needs.

ServiceNow Developer with good understanding and hands-on experience with the ServiceNow built-in components on both server and client-side. Worked on multiple version/patch upgrades in line with ServiceNow defined best practices. Good understanding on the ServiceNow architecture and its table relationships.Excellent knowledge on designing custom solutions using Business rules, Script Includes and Fix scripts. Good experience with working on SLAs, ACLs, Notifications, Events, Inbound Email Configuration, Dashboards and Reports, Groups, Forms/Items/Offerings, Service Portals, Record producers, and Catalogs Item creation.

Learned the fundamentals of full stack development. Followed the complete software development process (Define, Design, Development and Deployment). Performed software development tasks and assist in the design and architecture of software applications individually or as a team member.