Accel IT Services -A Division of Accel Limited( TATA Power Solar Pvt Ltd ) Tirunelveli,IndiaCustomer Support Engineer (Nov 28th 2023 – April 30th 2024 ) Responsibilities: • Respond to client support requests.• Contact clients to find out the nature of the problem.• Troubleshoot hardware and software issues.• Follow up with clients to ensure their systems are functional• Setup desktop computers ,Laptops and peripherals and test network connections.• Install and test desktop software applications and internet browsers.• Test Desktops ,Laptops to ensure proper functioning of computer systems.• Setup computers Laptops to join in domain and install software for various applications and programs.• Interact with staff on desktop problems and their resolution.• Ensure Network connectivity &File sharing in computers ,Laptops within organization to better communication.• Maintain Assets list& Desktop Laptops peripheral devices like Zebra &Kyocera Ecosys &canon printers and resolve associated problems.• Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications • Provide installation, configuration, and support of desktop,Laptops peripheral equipment and software • Collaborate with the Infrastructure & Web Applications teams in remote to resolve complex issues and ensure efficient operation of the Desktops laptops computing environment• Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner • Perform routine updates of desktop Laptops hardware and software • Rebuild, configure and repair desktop laptops equipment as needed under AMC and Call lock under Warranty support in Dell ,HP

( Suzlon Global services Ltd) Tirunelveli,IndiaDeskside support engineer (Jan 13th 2020 - Feb 9th 2021 ) Technical Analyst (Since Oct 2020)Responsibilities: • Oversee and update assigned support service requests• Handle daily technical support activities on desktop support, data network and server management.• Setup desktop computers and peripherals and test network connections.• Install and test desktop software applications and internet browsers.• Test computers to ensure proper functioning of computer systems.• Setup computers and install software for various applications and programs.• Interact with staff on desktop problems and their resolution.• Network and connect computers within organization to better communication.• Order or buy computer systems and liaise with purchase and supplies department.• Maintain computer peripheral devices like printers and resolve associated problems.

(Vendor of IBM) Tirunelveli,IndiaFederal bank pvt ltd -Field Support Engineer (Oct 10th 2017 -June 30th 2018) Responsibilities: • Installing OS & Software’s• Update Antivirus regularly and check system software’s • Maintaining monthly visit &IT asset daily report for Desktops,laptops&printers&Scanners for clients • Diagnosed software issues, installed updates or new software, and removed malicious programs• Provided IT support for Federal bank branches around Tirunelveli city ,Tamil Nadu • Provided on-site IT support for the clients under IBM

Responsibilities in HCL Infosystem Ltd : • Accept customer desktop and laptop systems in-store for repairs.• Request information about software and hardware issues and document all concerns.• Troubleshoot systems and work with customers to determine needed hardware or software changes.• Break down systems, remove malfunctioning hardware, and install new parts.• Check system software and date integrity.• Perform all repairs with utmost concern for customer privacy.• Resolve selected issues with smart phones and tablets.• Provided on-site computer repair services to small business and private customers. • Diagnosed software issues, installed updates or new software, and removed malicious programs• Consulted with customers regarding technological needs as well as technical problems.• Disassembled systems on-site to diagnose issues and make selected repairs.• Took systems off-site as needed for major repairs/rebuilds.

Responsibilities:● Managed and administered Windows/Linux systems – Performed periodic maintenance, provided technical support and executed systems engineering.● Maintained the timely back-up of important data and management resources.● Conducted periodic performance tests on existing servers.● Monitored the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.● Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolution.● Provided support for the 8 labs in the Institution which had around 170 systems.