Hari Singh Email & Phone Number

Florham Park, New Jersey, United States

Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance.Build & Upgrade computers for employees.Engage 3rd part vendors for equipment repairs.Install and configure applications for end-users.Track and react to incoming user requests via help desk system.Educate new and existing hires regarding multiple applications, technologies, and platforms.Lifting and transporting of equipment of various weight and bulk.Supporting 30-40 users across multiple entities/business lines.Implementing and maintaining network servers and other hardware devices used in networks.Monitoring network security to detect unauthorized access or other security breaches.Setting up new computer equipment and software applications, including e-mail accounts, operating systems, and other applications.Monitoring network activity to ensure proper functioning of network components and equipment.Maintaining an inventory of computer equipment such as servers and workstations, along with their specifications.

Piscataway, New Jersey, United States

Hired to work on various computer systems and technologies to perform configurations, integrations, system upgrades, kitting hardware and components, and asset tagging/management.Perform system imaging and BIOS configurations/updates for desktops/laptops.Using Microsoft AX (Dynamics) for order tracking, check in/out, and asset information recording.Communicate and escalate with management on a regular basis in regard to customer orders.

North Brunswick, New Jersey, United States

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Use remote tools and diagnostic utilities to aid in resolving support requests.Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.Installing and configuring hardware and software components throughout various network infrastructure devices.Install antivirus software and ensure virus definitions are up to date.Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Establishing good relationships with all departments and colleagues.Ensuring company safety and security standards are met.

Secaucus, New Jersey, United States

Hired to support production test, failure analysis, and repair activities on servers for some of the largest companies in the world. Track overall production schedules, monitoring weeks-long processes to ensure quality targets and on-time delivery of testing and repairs for each client, across hardware and software systems (including Linux).Partner with cross-functional Production and Client Management teams, addressing server error and configuration needs. Become expert trainer on primary client’s server, developing 8+ Associate Technicians on specific troubleshooting and escalation processes.

Edison, New Jersey, United States

Managed customer packing and shipping, frequently supporting technology issues across slowed or stopped conveyer stations by correcting or resetting computer consoles.

East Meadow, Ny

Maintained record management and office technology support; acted as primary help desk team member, solving office-wide technology problems, software confusion, and managing printers and fax machines. Processed department data and medical charts; organized 15+ health forms to be easily accessible on local Medical Records computers; responsible for maintaining daily Sick Call spreadsheet (Excel).

Bridgeport, Connecticut

Worked for the University, managing the student-facing jobs board; posted and promoted 40+ open daily job descriptions for University grad and undergrad students. Consolidated and organized career opportunities and career development events around campus; planned event promotions and distributed materials to popular campus locations to drive attendance and engagement.