Manage the risk and control self-assessment process for multiple products of the business involved in e-commerce.Responsible for conducting/coordinating ISO 27001, SOC & TPISA audits. Responsible for conducting DR activities.Obtaining and drafting responses for External Regulatory and Vendor Audit Questionnaire from the SME’s of various domains in CybersecurityLogical security control testing which includes access management, change management, backup management, incident &… Show more Manage the risk and control self-assessment process for multiple products of the business involved in e-commerce.Responsible for conducting/coordinating ISO 27001, SOC & TPISA audits. Responsible for conducting DR activities.Obtaining and drafting responses for External Regulatory and Vendor Audit Questionnaire from the SME’s of various domains in CybersecurityLogical security control testing which includes access management, change management, backup management, incident & restoration management.Responsible for communicating and implementing the overall direction and management of the Change Management Process.To monitoring the effectiveness of the change management process and make recommendations for improvement.Reviewing the systems for IT general controls, risk and compliance with policies and regulations.Evaluate the internal processes, identify potential risks associated with various operations & design the controls to mitigate the risks identified.Successfully delivered the annual IT SOX program (ITGC, Application controls, and Key reports) which includes review of work papers, follow-up, and closure. Show less

• RCSA (Risk and Control Self-Assessment) process; responsible for Internal Control Testing, Risk Management (Mortgage & Cards Collection process), SOX 404, and ITGC Audit. • Perform review of internal controls and ensures the effectiveness of the control for multiple CITI Collection products across NA region. • Create and maintain project plans ensuring all deliverables are on target and other control testing completed according to schedule and support client service delivery by… Show more • RCSA (Risk and Control Self-Assessment) process; responsible for Internal Control Testing, Risk Management (Mortgage & Cards Collection process), SOX 404, and ITGC Audit. • Perform review of internal controls and ensures the effectiveness of the control for multiple CITI Collection products across NA region. • Create and maintain project plans ensuring all deliverables are on target and other control testing completed according to schedule and support client service delivery by consistently meeting quality guidelines. • Assess both design and operating effectiveness of internal control on a monthly basis. Submit the report to the respective LOB’s. • Identification of Control Gaps and Communicate the same to the Risk & Control Coordinators. • Communicating the Root Cause of the Control Gap and help the Risk & Control Coordinator to finalize a Corrective Action Plan. • Draft complete summary reports that provide a clear description of issues identified, related implications to the business or enterprise as a whole and provide recommendations to resolve the issues. • Follow up on identified issues and recommend corrective action plans to ensure problem resolution. • Identify control enhancement / improvement opportunities. Escalate significant observations and proposes manner of resolution. • Attending daily or weekly Live Meeting regarding deliverable and test status with US S&E team and attending monthly live meeting with Process Owners (LOB’s) and S&E team regarding the disputes and finalization over the quality results. Also attending quarterly meeting with compliance officer to finalize the CAP on Compliance/Regulatory impact • Coordinating and preparing all the MIS reports relates to the Team including production Time Tracker, Dash Board, Deliverable Tracker, Fail Matrices, Compliance Fail Tracker, Consolidated Fail Matrix, Fail Trending Analysis & LOB tracker. Show less

 Products: Credit Cards, Debit Cards, Savings A/c, Current A/c, Fixed Deposit and all accounts that customer has with the bank. Maintaining and checking of Account holder’s new/changed profile in different types of banking systems.  Monitoring Credit Card customers and reporting the findings to the concerned dept.  Interacting with the CPC for queries and complaints received from customers.  Making decision of processing a customer’s request as per Departmental Operating… Show more  Products: Credit Cards, Debit Cards, Savings A/c, Current A/c, Fixed Deposit and all accounts that customer has with the bank. Maintaining and checking of Account holder’s new/changed profile in different types of banking systems.  Monitoring Credit Card customers and reporting the findings to the concerned dept.  Interacting with the CPC for queries and complaints received from customers.  Making decision of processing a customer’s request as per Departmental Operating Instruction and not based on customer profile or account. Generating and sending the consolidated MIS to the country on daily basis.  Informing the customer for the reason of non-processing of their request. Performing Key control standard assessment on daily basis. To demonstrate continuous improvement, focus by identifying and rectifying the input errors, to maintain an error free data base To escalate exceptions to manager. Conducting reviews on the process flow and its changes Active backup for all activities of my team leader Generating customer statement via E Statement Show less

 Maintaining purchase & sales in tally Maintaining bank reconciliation statement Preparation of vouchers Vat e-filing Follow up with accounts payable & receivable.