Technology Analyst
Current* Level 2 support for identifying, Analyzing and resolving the application issues within SLA.* Monitoring the automated exchange of files and MQ messages throughout application.* Administer and resolve application issues, provide updates and perform root cause analysis.* Attending bridge calls and issue calls to work with cross functional teams to find solution for unknown critical issues.* Change Management, Incident Management, Alert* Management, Problem Management.* Monitoring Servers and doing sanity checks regularly.* Coordinating with AD teams for deployments and code changes and performing validations.* Handling DB queries, Maintaining Unix/Linux server health checks, weekend reboots, Queue checks, Portal checks, Mainframe startups