Hari Haran Email & Phone Number

Chennai, Tamil Nadu, India

* Having good experience on Manage Engine Desktop Central software tool.• Analysing application issues and establishing resolutions or recommendations for thedevelopment team.• First line of support for incidents / alerts for cloud products.• Have hands-on experience using compute, storage, database and application integrationAWS (preferred) services.• Maintain best practices on managing systems and services across all environments.• Fault finding, analysis and logging information for reporting of performance exceptions.• Managing, monitoring and administrating Anti-virus Management tool like McAfeeEndpoint security, Sophos Central & Bit Defender Endpoint security tools.• Hands-on Experience EC2, Cloud watch and Lambda Services.• Install and configure the Cloud Management application for the Amazon web services.• Resolved customer technical issues through diligent research, reproduction, andtroubleshooting. Supports through Chat and call for the users in Mexico and Dubai users.• Maintain essential IT operations, including operating systems, server and storage,visualisation and cloud infrastructure.

Bengaluru, Karnataka, India

Monitoring, reporting and documenting Fortigate Firewall.• Managing, monitoring and administrating Anti-virus Management tool like McAfee Endpointsecurity & Sophos Central.• Windows server 2012 and VMware ESXi 6.5 setup, installation, role configuration andtroubleshooting.• Ensured all library laptops for both internal and external use were kept in good workingorder and all software was up to date. Re-cloned external computers after they werereturned by users. Created a schedule for updating and performed updates on all internallaptops• Participated in audits, produced necessary documentation, reports, and explanations and assist withthe definition and implementation of corrective measures aimed at correcting possible findings.• Maintaining and administering cloud computer networks and related computingenvironments including systems software, applications software, hardware, andconfigurations• Windows server, setup, installation, role configuration and troubleshooting.• Maintaining, configuring and reporting Active Directory for the organization.• Designing, configuring, and testing networking software, computer hardware, andoperating system software. Experience in DNS and DHCP, Windows XP, 7,8 &10.• Troubleshooting knowledge of PC and Laptop through RDP.• Installation, set up, configuration and maintenance of Linux Operating Systems• Basic background knowledge in Linux/Unix administration and understanding ofscripts.• Monitoring system performance and responding to various system alerts andprovides initial problem diagnosis and/or resolution on a 24/7 basis.

Master Of Engineering - Meng, Computer Science, First Class

Bachelor Of Technology - Btech, Information Technology