Hari Joshi Email & Phone Number

Tampa, Florida, United States

* Managing the life-cycle of both Reactive and Proactive IT Problems, including assessing the risk of recurrence of a problem, categorizing the problem, leading a Problem Resolution Team through discovering root cause and contributing factors, driving the investigation including closure of corrective actions, and closing out the problem with any risk.

Tampa, Florida

• Part of a team that handles the entire organization’s Enterprise and infrastructure support. Over 50+ offices across the USA, and over 70,000 employees.
• Team monitors degradation in performance or services throughout the infrastructure to ensure optimal performance is always available.
• Team coordinates with other teams depending on the issue, to drive quickest time to resolution, and lowest downtime experienced.
• Team monitors all operations-based hardware physical and virtual (VMWare, Windows, and Unix) servers, as well as all switches, routers.
• Team monitors all operations-based software (Server 2012, 2016, SQL, Oracle).
• Monitoring done using ITSM, SolarWinds, Ansible, Aternity, Dynatrace, Director (for Citrix based logins), Op5, System Center Operations Manager, vSphere, Xtraction, and F5.

Tampa/St. Petersburg, Florida Area

* Promoted to Lead the Support Services team.* Responsible for Support Services team that consists of 14 direct reports.* The team supports over 1,400 employees in 10 offices globally.* Team Provides support to end users for computer, application, system, device, access and hardware issues. * Team Identifies, researches and resolves technical problems of.

Tampa, Florida

- Responsible for Root Cause Analysis techniques- Produces Problem Management reports and management information.- Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).- Reviews the efficiency and effectiveness of the Problem process.- Monitors the effectiveness of error control and makes recommendations for.

Tampa/St. Petersburg, Florida Area

As the IT Manager, assisted in the planning and implementation of additions, deletions and major modifications to the supporting regional and corporate infrastructure. Implemented network security at the regional and corporate level. Oversaw the administration and maintenance of the company's infrastructure. Helped in upgrading company's telephone system.

Morristown, NJ

 Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment. Research, test, evaluate, and recommend technology, platform, network systems and/or other related services. Test and evaluate hardware and software to determine efficiency.

Somerville, NJ

 Rebuilding infrastructure, and organize duties of the IT dept. Maintaining and upkeeping existing technologies including Active Directory and MS Exchange servers. Working on projects from Backup and Data recovery to standardizing equipment. Rebuilding servers and securing them as needed. Managing Exchange servers. Redundant backups done using BackupExce.

Edison, NJ

 Complete control of all aspects of IT. Rebuilding infrastructure, and organize duties of the IT dept. Working on projects from Backup and Data recovery to standardizing equipment. Rebuilding servers and securing them as needed. Load balancing and managing CITRIX servers. Redundant backups done using Veritas Software and Hard disk for storage. Saved over.

Glen Rock, NJ

 Worked for Opici as their Associate Director of MIS. Key responsibilities include day-to-day operation and maintenance of existing technologies and anticipating and planning for new technologies to keep Opici’s technical platform on the cutting edge of the industry. Duties also included providing strategic and tactical direction in Data Center.

Itil 4 Foundations Certificate, Itil 4 Foundations

HDI instructor led training for ITIL 4 Foundations

Comptia Security+, Computer And Information Systems Security, Security+ Certified

Parallels Certified Virtualization Professional, Parallels Certified Virtualization Professional

Parallels Virtual Automation And Advanced Training, Parallels Virtual Automation And Advanced Training

Novell Netware 3.11 Administrator - Classes Taken, Novell Netware 3.11

Mcse Classes Taken, Microsoft Certified Systems Engineer

Activities and Societies: MSSE Classes Microsoft Certified System Engineer classes taken

Associate Of Arts And Sciences (Aas), Architecture

Architecture, Worked in computer Lab, Taught evening class on AutoCAD at remote Essex County College campus.