Hari Joshi Email & Phone Number

Tampa, Florida, United States

* Managing the life-cycle of both Reactive and Proactive IT Problems, including assessing the risk of recurrence of a problem, categorizing the problem, leading a Problem Resolution Team through discovering root cause and contributing factors, driving the investigation including closure of corrective actions, and closing out the problem with any risk acceptance documented where applicable.* Contribute to the entire implementation process.* Drive definition of improvements based on business need and architectural improvements.* Responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality.* Consult with users to identify current operating procedures and to clarify program objectives.* Write documentation to describe program development, logic, coding, and corrections. * Write manuals for users to describe installation and operating procedures.

Tampa, Florida

● Part of a team that handles the entire organization’s Enterprise and infrastructure support. Over 50+ offices across the USA, and over 70,000 employees.● Team monitors degradation in performance or services throughout the infrastructure to ensure optimal performance is always available.● Team coordinates with other teams depending on the issue, to drive quickest time to resolution, and lowest downtime experienced.● Team monitors all operations-based hardware physical and virtual (VMWare, Windows, and Unix) servers, as well as all switches, routers.● Team monitors all operations-based software (Server 2012, 2016, SQL, Oracle).● Monitoring done using ITSM, SolarWinds, Ansible, Aternity, Dynatrace, Director (for Citrix based logins), Op5, System Center Operations Manager, vSphere, Xtraction, and F5.● Manage user security through IdentityNow, SailPoint, and Cyberark.

Tampa/St. Petersburg, Florida Area

* Promoted to Lead the Support Services team.* Responsible for Support Services team that consists of 14 direct reports.* The team supports over 1,400 employees in 10 offices globally.* Team Provides support to end users for computer, application, system, device, access and hardware issues. * Team Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online requests for technical support.

Tampa, Florida

- Responsible for Root Cause Analysis techniques- Produces Problem Management reports and management information.- Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).- Reviews the efficiency and effectiveness of the Problem process.- Monitors the effectiveness of error control and makes recommendations for improvements.- Maintains inventory of problems under analysis and their current progress and status.- Follows up issues and progress with problem owners where necessary.- Drive all problems towards root cause identification and permanent fix.

Tampa/St. Petersburg, Florida Area

As the IT Manager, assisted in the planning and implementation of additions, deletions and major modifications to the supporting regional and corporate infrastructure. Implemented network security at the regional and corporate level. Oversaw the administration and maintenance of the company's infrastructure. Helped in upgrading company's telephone system to a Mitel VoIP Phone system. Created and implemented systems backups, archiving, and on / off site disaster recovery and provided expert support when necessary. Involved in all help desk activities at the local and regional level, escalated help desk issues, administered and maintained Help Desk tracking software SysAid. Lead the team to plan, purchase, configure, and maintain VMWare View 5 server and Wyse thin clients. Upgrade and maintain AD, DHCP, DNS, Exchange 2007, and File servers. Currently working on Sales force and Installation Technician’s automation and remote connectivity projects that will save the company over $100K in next 3 years. Moved from NJ office to Tampa office in August 2012 to manage the IT department in the newly opened office in Tampa.

Morristown, Nj

 Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment. Research, test, evaluate, and recommend technology, platform, network systems and/or other related services. Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system, using various types of equipment. Analyze test data and recommend hardware or software for purchase. Develop and write procedures for installation and use. LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, and technical library support. Administration and support of a large mixed OS environment NT4, W2k, W2003 Software including but not limited to Exchange 5.5 and 2003, Iron mountain backup. Also worked on projects with ISA Clustering, SQL Clustering, Network load balancing, and Virtuozzo Virtual Server software.

Somerville, Nj

 Rebuilding infrastructure, and organize duties of the IT dept. Maintaining and upkeeping existing technologies including Active Directory and MS Exchange servers. Working on projects from Backup and Data recovery to standardizing equipment. Rebuilding servers and securing them as needed. Managing Exchange servers. Redundant backups done using BackupExce Software and Hard disk for storage. Saved over 15 hours per month by implementing Operating Procedures and improved the stability of the servers by automating maintenance tasks.Technical summary – Worked with Microsoft servers and workstations ranging from Windows 98 to XP and Server 2000 to 2003. Also worked with Sonicwall firewall and VPN’s.

Edison, Nj

 Complete control of all aspects of IT. Rebuilding infrastructure, and organize duties of the IT dept. Working on projects from Backup and Data recovery to standardizing equipment. Rebuilding servers and securing them as needed. Load balancing and managing CITRIX servers. Redundant backups done using Veritas Software and Hard disk for storage. Saved over 20 hours per week by implementing Operating Procedures and improved the stability of the servers. Technical summary – Worked with Microsoft servers and workstations ranging from Windows 98 to XP and Server 2000 to 2003. Also worked with Sonicwall VPN’s.

Glen Rock, Nj

 Worked for Opici as their Associate Director of MIS. Key responsibilities include day-to-day operation and maintenance of existing technologies and anticipating and planning for new technologies to keep Opici’s technical platform on the cutting edge of the industry. Duties also included providing strategic and tactical direction in Data Center operations, Network Operating systems, Enterprise Applications, WLANs, Sales Force Automation, etc. Also, led, managed, and developed team of employees, and consultants in house as well as remotely. Other responsibilities as the associate director were cost optimization, budget management, staff moral and leadership. Technical summary – Worked with Microsoft servers and workstations ranging from Windows 98 to XP and Server 2000 to 2003. Also worked with Nortel and Cisco switches, Sonicwall and Watchguard VPN’s. Saved over $300,000 and hundreds of work hours by streamlining and implementing procedures. Backups of critical data was done for data recovery using Microsoft Backup software to Hard Disk for storage.

Itil 4 Foundations Certificate, Itil 4 Foundations

HDI instructor led training for ITIL 4 Foundations

Comptia Security+, Computer And Information Systems Security, Security+ Certified

Parallels Certified Virtualization Professional, Parallels Certified Virtualization Professional

Parallels Virtual Automation And Advanced Training, Parallels Virtual Automation And Advanced Training

Novell Netware 3.11 Administrator - Classes Taken, Novell Netware 3.11

Mcse Classes Taken, Microsoft Certified Systems Engineer

Activities and Societies: MSSE Classes Microsoft Certified System Engineer classes taken

Associate Of Arts And Sciences (Aas), Architecture

Architecture, Worked in computer Lab, Taught evening class on AutoCAD at remote Essex County College campus.