- Customer Handled – Total Energies Marketing Middle East, Bissell, Ford, Intros.- Giving solutions and suggestions during backlogs depending on the urgency of the shipment. Product knowledge and ability to pick from locations- Preparing import and export documents (Invoice, packing list, delivery advice, HS Code summary, bill of lading.- Coordinates and executes all domestic / International export and import shipments bookings; works closely with all vendors and ensures that shipments are handled as per the client’s requirements.- Monitor delivery schedules and coordinate with warehouse & production team, ensure on-time delivery.- Transportation planning by coordinating with transporters to ensure on time deliveries.- Receive pre-alerts / routing orders / bookings from customer to monitor ETA with Airlines / shipping line / forwarder- Coordinate with the origin station / customer for any discrepancy on shipping documents.- Handling the escalated issues with the operation and documentation team. (internal department)- Resolving issues regarding cargo shortage / damage / claims.- Update, maintain and reconcile customer’s inventory- Arrange SGS, inspections of items prior to load on customer requests.- Maintain KPI reporting and billing within parameters of the set logistics & supply chain processes.- Complete lookup of the inbound and outbound movement of shipments for the designated clients- Resolving all day-to-day customer service activity problems by acting as the first level of escalation to the clients.- Liaise and coordinate with transporters, shipping lines, freight forwarders, customers and suppliers etc. to successfully execute inbound and outbound shipments.- Follow up on customer complaints related to warehouse and transportation to close the open issues as soon as possible- Ensure that the customer’s goods are stored in good condition in the warehouse and ensure proper housekeeping is maintained for the cargo under his charge.

I functioned as the primary liaison responsible for real-time coordination of scheduling, routing, and resource dispatch. My role involved optimizing resource allocation, meeting deadlines, and upholding a high standard of customer service.Typically, the responsibilities include;- Resource Allocation: Assigning vehicles, drivers, or personnel to specific tasks, routes, or locations based on customer requests, orders, or service requirements.- Real-Time Monitoring: Continuously monitoring the status and progress of assigned resources through communication tools, GPS tracking, or other tracking systems.- Route Optimization: Analyzing and optimizing routes to ensure the most efficient use of time and resources, reducing fuel consumption and travel time.- Communication: Maintaining clear and efficient communication with drivers or field personnel to provide directions, updates, and support as needed.- Emergency Response: Responding to urgent situations by dispatching the appropriate personnel or units and providing guidance during critical incidents.- Coordination with Field Personnel: Collaborating with field staff to address operational challenges, provide instructions, and ensure a smooth workflow.- Compliance: Ensuring that dispatch operations adhere to regulatory requirements, safety standards, and company policies.- Record Keeping: Maintaining detailed records of dispatch activities, including routes, schedules, vehicle maintenance, and incident reports.- Customer Service: Interacting with customers, clients, or service requestors to provide accurate information on estimated arrival times, delays, and changes to schedules. Resolving any customer inquiries or concerns professionally.- Training: Providing training and guidance to new dispatchers and supporting their professional development.- Reporting: Preparing reports on key performance indicators, such as response times, on-time deliveries, and resource utilization.

In my capacity as the Warehouse Supervisor, I assumed responsibility for the warehouse's organization and productivity. I oversaw and directed a range of warehouse operations, including the receipt, storage, picking, packing, and shipping of goods.Usually, the duties encompass;- Staff Supervision: Lead and manage warehouse staff, including warehouse associates, forklift operators, and pickers/packers. This involves assigning tasks, providing training, and evaluating performance.- Inventory Management: Oversee inventory control to ensure accurate counts, minimize discrepancies, and conduct regular cycle counts and audits.- Safety Compliance: Ensure that all safety protocols and regulations are followed within the warehouse, including the proper handling of hazardous materials and the safe operation of equipment.- Process Efficiency: Streamline warehouse operations to increase efficiency, reduce errors, and maximize space utilization. This includes optimizing layout and workflow.- Quality Assurance: Maintain quality standards for the handling, storage, and shipment of goods to ensure that products are delivered to customers in optimal condition.- Receiving and Dispatch: Supervise the receiving of incoming shipments, inspecting them for accuracy, and coordinating outbound shipments, including scheduling transportation and carriers.- Record Keeping: Maintain detailed records and documentation of inventory, transactions, and warehouse activities.- Order Fulfillment: Monitor order picking, packing, and shipping processes to ensure on-time and accurate order fulfillment, including compliance with customer requirements.- Team Leadership: Motivate and lead the warehouse team, fostering a positive work environment, resolving conflicts, and encouraging teamwork and collaboration.

As team lead at the courier center’s mother hub, I have fulfilled a vital role in overseeing the smooth and efficient operations of a courier and logistics mother hub. This position entailed leadership, coordination, and the guarantee of punctual parcel sorting, dispatch, and deliveryTypically, the responsibilities include;- Team Leadership: Lead and manage a team of couriers, sorters, and hub staff, providing guidance, support, and fostering a collaborative and high-performance work environment.- Dispatch Operations: Supervise the dispatching of couriers, ensuring timely departures and providing necessary instructions for successful deliveries.- Performance Monitoring: Track courier performance, monitor on-time deliveries, and address any issues or challenges that may arise during the delivery process.- Parcel Sorting: Oversee the sorting of incoming parcels, ensuring accurate categorization and timely dispatch to delivery routes.

During my time as a student trainee, I received training in various crucial aspects of the job, including rectifying incomplete paperwork, managing inventory, scanning and processing shipments for bond, and providing support in the customs clearance process.

I was stationed at the return center within the fulfillment center, where my responsibilities included inspecting returned products and managing inventory.