Hari Krishnan G Email & Phone Number

Dubai, United Arab Emirates

- Customer Handled – Total Energies Marketing Middle East, Bissell, Ford, Intros.- Giving solutions and suggestions during backlogs depending on the urgency of the shipment. Product knowledge and ability to pick from locations- Preparing import and export documents (Invoice, packing list, delivery advice, HS Code summary, bill of lading.- Coordinates and executes all domestic / International export and import shipments bookings; works closely with all vendors and ensures that shipments are handled as per the client’s requirements.- Monitor delivery schedules and coordinate with warehouse & production team, ensure on-time delivery.- Transportation planning by coordinating with transporters to ensure on time deliveries.- Receive pre-alerts / routing orders / bookings from customer to monitor ETA with Airlines / shipping line / forwarder- Coordinate with the origin station / customer for any discrepancy on shipping documents.- Handling the escalated issues with the operation and documentation team. (internal department)- Resolving issues regarding cargo shortage / damage / claims.- Update, maintain and reconcile customer’s inventory- Arrange SGS, inspections of items prior to load on customer requests.- Maintain KPI reporting and billing within parameters of the set logistics & supply chain processes.- Complete lookup of the inbound and outbound movement of shipments for the designated clients- Resolving all day-to-day customer service activity problems by acting as the first level of escalation to the clients.- Liaise and coordinate with transporters, shipping lines, freight forwarders, customers and suppliers etc. to successfully execute inbound and outbound shipments.- Follow up on customer complaints related to warehouse and transportation to close the open issues as soon as possible- Ensure that the customer’s goods are stored in good condition in the warehouse and ensure proper housekeeping is maintained for the cargo under his charge.

Trivandrum, Kerala, India

I functioned as the primary liaison responsible for real-time coordination of scheduling, routing, and resource dispatch. My role involved optimizing resource allocation, meeting deadlines, and upholding a high standard of customer service.Typically, the responsibilities include;- Resource Allocation: Assigning vehicles, drivers, or personnel to specific tasks, routes, or locations based on customer requests, orders, or service requirements.- Real-Time Monitoring: Continuously monitoring the status and progress of assigned resources through communication tools, GPS tracking, or other tracking systems.- Route Optimization: Analyzing and optimizing routes to ensure the most efficient use of time and resources, reducing fuel consumption and travel time.- Communication: Maintaining clear and efficient communication with drivers or field personnel to provide directions, updates, and support as needed.- Emergency Response: Responding to urgent situations by dispatching the appropriate personnel or units and providing guidance during critical incidents.- Coordination with Field Personnel: Collaborating with field staff to address operational challenges, provide instructions, and ensure a smooth workflow.- Compliance: Ensuring that dispatch operations adhere to regulatory requirements, safety standards, and company policies.- Record Keeping: Maintaining detailed records of dispatch activities, including routes, schedules, vehicle maintenance, and incident reports.- Customer Service: Interacting with customers, clients, or service requestors to provide accurate information on estimated arrival times, delays, and changes to schedules. Resolving any customer inquiries or concerns professionally.- Training: Providing training and guidance to new dispatchers and supporting their professional development.- Reporting: Preparing reports on key performance indicators, such as response times, on-time deliveries, and resource utilization.

Bangalore Urban, Karnataka, India

In my capacity as the Warehouse Supervisor, I assumed responsibility for the warehouse's organization and productivity. I oversaw and directed a range of warehouse operations, including the receipt, storage, picking, packing, and shipping of goods.Usually, the duties encompass;- Staff Supervision: Lead and manage warehouse staff, including warehouse associates, forklift operators, and pickers/packers. This involves assigning tasks, providing training, and evaluating performance.- Inventory Management: Oversee inventory control to ensure accurate counts, minimize discrepancies, and conduct regular cycle counts and audits.- Safety Compliance: Ensure that all safety protocols and regulations are followed within the warehouse, including the proper handling of hazardous materials and the safe operation of equipment.- Process Efficiency: Streamline warehouse operations to increase efficiency, reduce errors, and maximize space utilization. This includes optimizing layout and workflow.- Quality Assurance: Maintain quality standards for the handling, storage, and shipment of goods to ensure that products are delivered to customers in optimal condition.- Receiving and Dispatch: Supervise the receiving of incoming shipments, inspecting them for accuracy, and coordinating outbound shipments, including scheduling transportation and carriers.- Record Keeping: Maintain detailed records and documentation of inventory, transactions, and warehouse activities.- Order Fulfillment: Monitor order picking, packing, and shipping processes to ensure on-time and accurate order fulfillment, including compliance with customer requirements.- Team Leadership: Motivate and lead the warehouse team, fostering a positive work environment, resolving conflicts, and encouraging teamwork and collaboration.

Chennai, Tamil Nadu, India

As team lead at the courier center’s mother hub, I have fulfilled a vital role in overseeing the smooth and efficient operations of a courier and logistics mother hub. This position entailed leadership, coordination, and the guarantee of punctual parcel sorting, dispatch, and deliveryTypically, the responsibilities include;- Team Leadership: Lead and manage a team of couriers, sorters, and hub staff, providing guidance, support, and fostering a collaborative and high-performance work environment.- Dispatch Operations: Supervise the dispatching of couriers, ensuring timely departures and providing necessary instructions for successful deliveries.- Performance Monitoring: Track courier performance, monitor on-time deliveries, and address any issues or challenges that may arise during the delivery process.- Parcel Sorting: Oversee the sorting of incoming parcels, ensuring accurate categorization and timely dispatch to delivery routes.

Bangalore Rural, Karnataka, India

During my time as a student trainee, I received training in various crucial aspects of the job, including rectifying incomplete paperwork, managing inventory, scanning and processing shipments for bond, and providing support in the customs clearance process.

Bangalore Rural, Karnataka, India

I was stationed at the return center within the fulfillment center, where my responsibilities included inspecting returned products and managing inventory.

Advanced Diploma In Logistics And Supply Chain Management, Logistics, Materials, And Supply Chain Management

Bachelor Of Arts - Ba, Economics