• Delivered engaging presentations and conducted live demos, showcasing the capabilities of Jamf's solutions and their seamless integration with Apple products.• Collaborated closely with sales teams and customers to design customized solutions, leveraging Jamf and Apple technologies to address their unique requirements.• Led training sessions, providing technical support and valuable resources, empowering teams to effectively manage Apple devices using Jamf's solutions.

• Provided expert troubleshooting support for hardware, software, and network issues as an IT Support Engineer.• Demonstrated proficiency in installing, configuring, and maintaining computer hardware, peripherals, and applications.• Successfully resolved LAN, router, switch, and firewall-related issues, ensuring seamless network functionality.• Managed user accounts, permissions, and access rights, including password management, to maintain secure system access.• Effectively responded to user inquiries via phone, email, or person, ensuring timely resolutions while diligently managing support tickets.• Proactively monitored and maintained computer systems, servers, and networks, performing routine maintenance tasks to ensure optimal performance.

• Drove marketing strategy for multiple Kindle content deal programs and owned subscriber acquisition growth roadmap. • Refined cross-channel marketing strategy across email, push notifications, onsite, social & paid media, and associate marketing.