Implemented BPR, systematized internal communications, system-based workflow management, file management system, and CRM system.Policy formulation and defined the strategic intent of the organization.Head the strategy and finance department of the organization.Manage all the affairs of the multiple offices and internal and external teams. As well as playing a key role in accruing tie-up with universities and B2B recruitment organizations.Implemented HRMS, LMS platforms, and file management as well as reporting and MIS & EIS systems.

Working as a single point of contact for the customers.Meeting the needs of the customer Cross-selling and Upselling of other products and services

Business development in pre-sales Department

Run the process of Account Opening, Maintenance and Closure related formalities as per Bank Policy and within stipulated TAT;Ensure adherence and improvement to process & documentation standards (e.g. forms/approvals) as per laid down guidelines; Maintain strict vigilance (error free) on the quality of forms and documentations provided;Compliant to all KYC and Operational Risk Parameters;Handle Customer Inquiries and Instructions whilst ensuring that the bank’s delivery standards are met in achieving total customer satisfaction;Acquisition of Quality CASA (Current & Savings Accounts) – in nos;Deepening of existing Current & Savings account portfolio; Account Retention;Address all transaction-related queries i.e. Pre & Post-transaction processing;Relationship Management for a portfolio of customers by providing and maintaining customer support and service.

Done post graduate project on the topic "minimization of disturbance in main production line caused by repairing sold product under warranty"