Harini Ram Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

• Business Strategy: SME for Surface Pricing Team with deep knowledge of partner incentive programs and sales model for consumer products in commercial channel. Set best practices on Program rules, payment SLAs/accuracy and taxation.• Biz Optimization: Reimagined partner experience by transitioning them from manual to automated claims submission. • Defined business requirements of Automated Claims submission Portal by collaborating with PMs, Dev Managers, Architects & global partners and ensured new portal addressed top customer problems.• Rigorously executed by engaging the dev team in prioritization discussions, identifying risks early and provided high quality experience via rigorous test plan, test conditions and test cases for User Acceptance Testing.• Drove the team in successfully executing the UAT Test cases and ensured that UAT closure report was provided to the dev team with recommendation of Go/No-Go.• Actively engaged in process improvement of Surface Pricing programs by creating CRs, reporting tool bugs and working closely with the development team. • Developed Vendor Transition plan and ensured successful transition by creating user documentation, providing extensive training, conducting working sessions with new vendor team, and conducting quality checks.• Customer Obsession: Ensured Partner satisfaction by paying them accurately on time(~$400MM/Yr), facilitating 1x1 partner support for new portal onboarding. • Actively engaged with the partners and the dev team to ensure the Partner Center MPN logins are aligned with the claims system for easy login and claims submission. • Worked with cross-functional partners in Product and Engineering to implement new features and streamline Payment Operations workflows.• Managed partner SAP configuration and mapping for accurate application of tax rate during the payout process. • Led and assisted the team by creating FAQ to provide excellent customer assistance.

Greater Seattle Area

• Defined business requirements for software that manages insurance reporting . Determined scope of work, developed functional spec to document changes required to existing software. • Develop end to end project plan, document user requirements by interviewing clients, and identify internal stakeholders required to make the change and drive software development team to make updates and changes to software. • Validate/ QA whether the desired business changes have been made to the product prior to launch in production. • Develop user documentation/ guidelines for any new NWA-developed applications/programs assigned. Provide primary support to internal users of programs related to the internal applications, programs and multiple reports. • Monitor customer facing issues logged by the Operations Center and resolve the issues by coordinating with developers and operators.

Accenture (formerly Global Realty Outsourcing), Chennai, IndiaAnalyst • Analyzed financial/ operating statements to help client make investment decisions regarding buying and selling of mortgage backed securities.• Prepare pro-forma cash flow statements for commercial assets based on analyses of operating financial statement, leases, and rent rolls calculated industry standard expenses and ratios that guided investment decisions.• Preparation of ten year discounted Cash flow statements • Excellent verbal and written communication skills. Prepared Due Diligence reports depicting the current U.S market conditions & facts. Prepared third-party report summaries as support tool for loan underwriting.

• Help customers perform banking transactions over phone. • Evaluate customer’s abilities for loans and grants. • Provide financial solution to customers by offering banks services and products.

Chennai Area, India

• Tracking and monitoring checks processing. Processed outstation and local checks• Highly trusted employee capable of maintaining confidentiality and handling cash responsibly.

Master'S Degree, Finance And Financial Management Services

Bachelor Of Commerce (B.Com.), Accounting And Finance