I dream of a world where IT services are flawless. Where incidents are rare, problems are quickly resolved, and changes are smoothly implemented. I'm a 15 year IT veteran with expertise in incident, problem, change, and knowledge management. I'm passionate about using my skills to help organizations achieve this dream.I'm a SIAM and ITIL practitioner with a proven track record of improving existing problem processes and implementing new solutions. I'm also a great communicator and problem solver. I'm able to quickly understand complex technical issues and develop solutions that meet the needs of both the business and the IT team.I'm a dreamer, but I'm also a doer. I've worked my way up from customer support agent to incident, problem, change, and knowledge management roles, and I'm now a subject matter expert in problem management. I've helped organizations of all sizes improve their IT services, and I'm confident that I can help you achieve your IT goals.