Analyzing weekly sales for Tim Hortons Canada, and generating reports and data-driven insights for routine and ad-hoc projects.

Focused on reducing PO level discrepancies by reconciling Goods Receipts and Invoice Receipts.• Decreased internal Purchase Order discrepancies to all-time lows through a 75% decrease by adopting a personalized approach to contacting parties responsible for discrepancies• Reduced the average time to resolve discrepancies by over 50% by automating weekly reports in order to obtain a greater amount of detail, while reducing the amount of time needed to generate reports• Managed a team of two through weekly target setting while optimizing results through continuous evaluation

Provided phone support to North American orders by troubleshooting order issues, offering unique and custom solutions based off a variety of different problems faced by customers.

• Provided expert advice across all product lines alongside personalized and friendly service, leading to over $350K in sales and a 90+ TMS score• Surpassed store target by consistently acquiring over 1 business lead per shift by making sure to actively listen and probe customers to fully understand their needs• Focused on providing 360-degree solutions to customers by combining Apple services with products to create a personalized recommendation for each customer

Worked within the Restaurant Technology group to integrate POS systems with Food Delivery Aggregators.• Reduced delivery-integration order failure rates by 40% for Tim Hortons, Burger King, and Popeyes by creating a monitoring dashboard with service outage alerts• Collaborated with 8 different North American vendors to resolve delivery related issues, and created specific outreach strategies for each vendor group in order to have a framework for resolving future issues• Led cross-functional teams of 5-6 people in integrating POS systems with external delivery partners such as UberEats, DoorDash, and Grubhub among others

Responsible for providing members with appropriate products and services to satisfy their needs.• Provided detailed and compassionate customer service in a fast paced environment• Exceeded yearly sales targets by over 36.5% for 2018, and by 20% for 2017• Achieved a customer satisfaction score of 100% for six consecutive months• Maintained a 35% cross-selling percentage, maximizing sales potential for each interaction• Completed financial reconciliation regularly to ensure accurate bookkeeping

Leading York DECA's corporate relations team in order to create and foster beneficial relations with our corporate partners. • Led a team of 2 directors to raising over $1100 of cashflow for club operations by marketing the club to non-traditional business partners and expanding the scope of potential sponsors• Created and implemented a new strategic direction for contacting corporate partners by approaching potential partners through LinkedIn and Instagram, rather than simply cold emailing• Recruited over 50 corporate representatives for involvement as judges in the club’s flagship conference by creating and leveraging a database of club alumni

Building York DECA's brand image with corporate partners, while aiming to create relationships with different companies. • Contacted a minimum of 25 potential sponsors weekly through various mediums• Created unique value propositions that York DECA provides for each company• Guided strategy on how to brand and market York DECA to potential corporate partners• Helped raise $2500 in four months of operation

Worked on a 10-week project to conduct a review of Tim Hortons Canada's TV ad performance, in order to produce recommendations to improve ad performance. • Conducted an interdepartmental audit of Tim Hortons Canada’s television advertisement performance from 2014 to 2018 in order to identify factors that correlated with increased sales and ad recall scores • Produced recommendations that laid out a path to improving ad performance by providing specifics on when and how often to visually and audibly reference brand cues• Collaborated with outside agencies to identify the ideal television advertisement format by outlining different factors that would increase ad involvement and persuasion scores

Led an initiative for the school’s chapter to stay overnight at the Provincial Competition for the firsttime in school’s history. I was in charge of a 60+ member chapter, where I arranged weekly meetings that involved teaching the chapter a new business concept or to facilitate practice for the competition. Liaised with both teachers and executive members to ensure all relevant information was communicated in a timely manner.

A case study competition focused on business problems, in which I competed in both provincial and regional competitions, receiving honours in both. • Achieved 2nd place in my category, by placing top 10 in both rounds of Provincials• Only member from my chapter to qualify for International Career Development Conference

As an organization that focuses on empowering youth through the arts, I was heavily involved in planning, running and promoting city-wide events. All events were not-for-profit, and were heavily geared towards increasing community involvement and morale. • Helped organize and run two day-long conferences, each with 100+ attendees• Creatively promote and run two poetry slams, each experiencing nearly 100 attendees• Promoted numerous workshops, events, seminars, averaging nearly 30 people per event• Promoted the sales of the organization's prime directive, which is a Youth Anthology featuring work from young artists around the community

Along with being the Vice-President, I was the Head Writer of the Entertainment section and wrote articles ranging from topics about sports, movie reviews to the Syrian refugee crisis. • Raised over $150 through creative fundraising techniques• Authored 3 articles for the paper

As an Executive Member, I was charged with coming up with, organizing, and running socially positive events in and around my community. I ran food drives, organized dodgeball buyouts, and ran school-wide advertising campaigns. • Raised over $4000 through creative fundraising initiatives• Led an initiative to create, promote, and organize a school-wide dodgeball tournament, with over $800 raised for the sponsorship of a Syrian refugee family• Edited and broadcasted videos school-wide to raise awareness for a Syrian refugee family• Led and organized drive to collect over 500 food items for local food bank

Worked with voters on election day to ensure their voting experience goes smoothly. I registered voters with insufficient or incorrect documentation, in a timely and accurate manner. Furthermore, I assisted my supervisor countless times in work that fell outside my responsibilities in order to ensure the entire operation ran smoothly. • Efficiently registered over 200 voters on election day• Worked with confidential information and handled personal documents

As the head coach, I was responsible for training, liaising with parents, preparing for games, all the while creating a fun and educational environment for my team. It involved a lot of planning, time management, and above all, being a leader. • Planned, organized and led training sessions for a team of 14• Communicated and coordinated difficult schedules with parents and club officials• Demonstrated and educated the players on the skills required in soccer