Harish Ragavan Email & Phone Number

South Windsor, Connecticut, United States

Remote

Hartford, Connecticut

• Prioritize work for the team that develop Analytical tools for customers that help drive business decisions. • Work with customers to understand & document business needs, desired end user experience and translate them to features and user stories. • Provide a consultative & collaborative approach to influence business priorities with multiple customer needs.• Update rally board with product features and user stories that accurately represent the business needs.• Manage schedule, risks, issues and dependencies with other teams.• Responsible for PI Planning, managing the product backlog, accepting user stories and perform UAT.• Review, evaluate performance and conduct appraisals for direct reports.

Hartford, Connecticut Area

• Led the Project for setting up a new IT finance chargeback process for the client.• Worked with Vendor closely to setup new tool (IT Business Management) for the chargeback process.• Worked on creating process maps, process documents. Set up change control process to review & approve changes.• Liaise with various stakeholders of the project to ensure that deliverables are met within the timelines.• Goal setting & performance evaluation of direct reports.

Chennai Area, India

• Responsible for ensuring that all SLAs, KPIs are met every day as agreed with the client• Identify process improvement opportunities through ideation drives, as is process study, & lean workout sessions• Delivered $960K benefits to project profitability through 4 different projects• Mentored 5 lean projects delivering $80K benefit and 1 GB project

Chennai, Tamil Nadu

• Handled multiple business process knowledge transition projects successfully from onshore to offshore.• Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution• Created risk mitigation plans and worked on Business Continuity plans• Developed and implemented quality control procedures• Worked with various internal & external departments to execute projects• Review, evaluate performance and conduct appraisals for direct reports.

Chennai Area, India

• Managing a team of 25 people who handle order processing for channel partners of various countries in the Asia-pacific region. • Training of New Recruits using Functional and Operational Skills. • Responsible for reporting operational results to the Management and Customers through Business Fundamental Tables (BFT).• Monitoring and allocating work to the team members on day to day basis.• Maintaining and updating the ISO documents for ISO audits.• Conducting refresher trainings, helping the team in case of queries in the process and ensuring that the SLA is met

Chennai Area, India

Collection of data of various corporate Companies in U.S. who file their annual reports with the U.S. Security Exchange for our client in US

Chennai Area, India

Maintaining bankbooks, handling banking transactions, daybook, purchase and sales book. Feeding of all daily transactions into the accounting package (Tally) and maintaining stock on daily basis

Post Graduate Diploma In Business Administration, Finance, A+

Bachelor Of Commerce (B.Com.), Commerce