Experienced incident management professional with over 1 year 6 months of experience in managing incidents and minimizing their impact on business operations. Skilled in identifying root cause of incidents and developing effective solutions to prevent them from recurring. Certified in ITIL incident management, ServiceNow System Administrator and trained agile methodologists. Proven track records of leading cross functional teams to resolve incidents quickly and efficiently. Also skilled in Reverse Mortgages, Microsoft Office, Employee Training, Team Spirit, and Residential Mortgages. Strong finance professional with a Bachelor of Commerce - B.Com focused in Business/Commerce, General.