• Greet and welcoming guest• Answer questions and address complaints• Answer all incoming calls and redirect them or take messages• Prepare outgoing mail by drafting correspondence, securing parcels etc.• Check, sort and forward emails• Monitor office supplies and place orders when necessary• Keep updated records and files

• Greet and welcome guests promptly in a warm and friendly manner.• Good knowledge of menu and presentation standards..• Answer any questions regarding menu and assist with menu selections.• Serve food courses and beverages to guests.• Set tables according to type of event and service standards.• Check with guests to ensure satisfaction with each food course and beverages.• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.• Ensures that hotel brand standards and SOP's are consistently implemented.• Completes the daily responsibilities that are set for each individual shift.• Conducts monthly inventory checks on all operating equipment and supplies.

• Greet and welcome guests promptly in a warm and friendly manner.• Good knowledge of menu and presentation standards..• Answer any questions regarding menu and assist with menu selections.• Serve food courses and beverages to guests.• Set tables according to type of event and service standards.• Check with guests to ensure satisfaction with each food course and beverages.• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.• Ensures that hotel brand standards and SOP's are consistently implemented.• Completes the daily responsibilities that are set for each individual shift.• Conducts monthly inventory checks on all operating equipment and supplies.

• Answer calls professionally to provide information about products and services.• Keep records of customer interactions and transactions, record details of enquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests.

• Welcome guests in a polite and friendly manner• Take and deliver customer orders, consistently demonstrating high levels of customer service• Prepare set ups for tables• Follow cash handling procedures• Ensure compliance of brand standards• Ensure cleanliness of work areas• Assist other departments wherever necessary and maintain good working relationships