• Supervise and train employees.• Evaluate Employee performance.• Perform department administration.• Provide efficient customer service.

• Greet and welcome guests promptly in a warm and friendly manner.• Good knowledge of menu and presentation standards.• Answer any questions regarding menu and assist with menu selections.• Manage service of food courses and beverages to guests.• Management of setting tables according to type of event and service standards.• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.• Ensures that hotel brand standards and SOP's are consistently implemented.• Completes the daily responsibilities that are set for each individual shift.• Conducts monthly inventory checks on all operating equipment and supplies.

• Greet and welcome guests promptly in a warm and friendly manner.• Good knowledge of menu and presentation standards.• Able to answer any questions regarding menu and assist with menu selections. • Manage service of food courses and beverages to guests.• Management of setting tables according to type of event and service standards.• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.• Ensure that hotel brand standards and SOP's are consistently implemented.• Complete the daily responsibilities that are set for each individual shift.

• Answer calls professionally to provide information about products and services.• Keep records of customer interactions and transactions, record details of enquiries and comments, as well as actions taken.• Follow up to ensure that appropriate actions were taken on customers' requests.

• Greet and welcoming guests.• Answer all incoming calls and redirect them or take messages.• Prepare outgoing mail by drafting correspondence, securing parcels etc.• Check, sort and forward emails.• Monitor office supplies and place orders when necessary.• Keep updated records and files.

• Worked in all areas of F & B including Bar, Restaurant, Room Service and Conference & Events.• Welcome guests in a polite and friendly manner.• Prepare set ups for tables.• Follow cash handling procedures.• Ensure cleanliness of work areas.• Assist other departments wherever necessary and maintain good working relationships.