A versatile leader and a thorough management professional with 5 years of rich work experience and capabilities across Operations, People Management, Program Management, and Processes. Currently the Service Delivery Operations Team Lead for BGRS Client Services division, that comprises of 75+ employees across both Bangalore, Poland and Ottawa region. During my tenure I have handled diverse operational roles across the entire spectrum of organizational landscape, from setting up and leading service delivery teams to designing and implementing Strategic transformations. My strengths lies in having astute strategic outlook and vision, backed by strong analytical and conceptualization capabilities, with the ability to execute large transformational initiatives to the closure. Also, been integral part of policy structuring and global communication teams. Ability to bridge between multiple stakeholders. Absorb and handle the critical situation to ensure damage control and derive profitable outcome to the organization.