Zoryana Vyslapu Email & Phone Number

Dundalk, County Louth, Ireland

Ireland

Delivered exceptional customer service by answering phone calls, emails, and chats and working to resolve customer queries inreal-time. Providing reliable, compassionate, and timely resolution to enquiries while maintaining positive and friendly attitude.• Leveraged leadership skills as Contingency Team Leader for eight monthsto contribute to enhanced business performance.• Improved service provision by upskilling in social media, KYC, Compliance and Disputes & Claims.• Boosted team morale and engagement as Engagement Champion by organising activities, including social nights.• Provided excellent customer service by quickly finding solutions to customer issues and using in-depth market knowledge.Dealt with calls and messages from 33 markets with different payment specifics.

Dundalk, County Louth, Ireland

Ireland

Identified opportunity to set up business in Dundalk town to supply women with high-quality, affordable lingerie and swimwear.Won Best Lingerie shop, Dundalk Democrat Awards 2011. Achieved and exceeded sales targets.• Maximised commercial opportunities by designing window and in-store displays, sourcing suppliers, attending trade showsand choosing product ranges.• Optimised efficiency through effective stock management and handling of financial transactions.• Delivered outstanding customer service consistently. Created solutions to stock issues to ensure customer satisfaction.

Ireland

Managed branch of national coffee shop chain. Delivered first-class, friendly, and efficient customer service. Created andmaintained positive and professional working environment and increased staff and customer satisfaction by leading, trainingand motivating staff. Achieved and exceeded deadlines, management objectives, and performance targets.