Haris Shaikh Email & Phone Number

Melbourne, Victoria, Australia

Microsoft 365 Copilot Deployment:- Spearheaded the full-scale deployment of Microsoft 365 Copilot, harnessing AI to elevate workplace efficiency and operations.- Initiated AI-driven analytics within Microsoft 365 for smarter decision-making and automation.- Developed a Zero Trust security model for Copilot, enhancing cybersecurity with ongoing.

Melbourne, Victoria, Australia

In my leadership role, I managed a team of technical experts to deliver services to a prominent government entity. My responsibilities spanned across various areas, from incident resolution to stakeholder communication, all aimed at minimizing business disruption and enhancing service delivery.Key responsibilities included:- Incident and Problem.

Melbourne, Australia

In my role, I managed critical IT operations and led a significant migration of 1200 users to Exchange Online. I executed various administrative tasks to ensure seamless system integration. I was instrumental in deploying Microsoft Teams, SharePoint Online, and OneDrive across the company, revolutionizing our remote communication and document sharing.

Dubai, United Arab Emirates

• Entrepreneurial Venture:Founded and established a Managed Services Startup in Dubai Silicon Oasis, UAE, specializing in providing public cloud infrastructure, storage, and cloud-based mail services to small and medium.
• Client Transformation through Cloud Adoption:Conducted comprehensive audits on potential clients, guiding them in transitioning their systems to Public and/or hybrid cloud services. Worked closely to understand and.
• Tailored Proposals and Solution Design:Created detailed proposals for clients, incorporating solution designs and projected migration timelines based on their specific needs. Ensured profitability for the business.
• Seamless Infrastructure Migration:Led the migration of existing infrastructures, including multiple applications, into AWS and Azure. Implemented mail server migrations into Office 365 or GSuite, ensuring a smooth.
• Value-Added Training Sessions:Delivered value-added services by conducting multiple training sessions for small businesses, equipping them with the knowledge needed to navigate and leverage the new systems and.
• Successfully founded and managed a startup focused on delivering cloud services to SMEs.

Melbourne, Australia

• Strategic Solutions Architect:Engineered comprehensive solutions for existing and potential clients, facilitating the seamless transition of their systems into Public, Private, and Hybrid hosting cloud services.
• Mail Server Migration and Unified Communications:Successfully migrated mail servers into Office 365, including file services to SharePoint Online. Managed unified communications through Skype for Business, enhancing.
• RDS Services and Network Infrastructure Setup:Implemented Remote Desktop Services (RDS) for Terminal Servers, optimizing remote access capabilities. Installed and configured network devices on client premises.
• License Management:Oversaw various licenses, including Server, antivirus (AV), and other Software as a Service (SaaS) applications. Ensured compliance and optimized usage for cost-effective operations.
• Comprehensive Training and Ongoing Support:Conducted training sessions post-Cloud deployment, empowering users to maximize the benefits of the new systems. Provided ongoing support through both remote and On-Site.
• Client Relationship Management:Managed client relationships by delivering high-quality services, addressing concerns promptly, and ensuring alignment with evolving business needs.Key Achievements:

Melbourne, Australia

• Responsibilities:
• Third-Level Support & End User Assistance: Provided expert support and assistance to over 300 locations across the Asia Pacific and the Middle East, ensuring seamless IT operations.
• Strategic Development & Capacity Planning: Played a key role in formulating and executing long-term strategies for server, desktop hardware, and software needs. Conducted comprehensive capacity planning to align IT.
• VoIP Communications Implementation & Training: Spearheaded the successful implementation of VoIP communications, enhancing connectivity and collaboration. Conducted user training programs to ensure effective.
• Team Leadership: Led a high-performing team of five members, overseeing all aspects of IT service operations. Fostered a collaborative and results-driven team culture.Achievements:
• Implemented cost-effective solutions resulting in a XX% reduction in IT support tickets.

Melbourne, Australia

• Spearheaded comprehensive remote support services for a vast user base of 32,000 across Australia, ensuring seamless IT operations and user satisfaction.
• Led a dynamic team through a pivotal project involving the migration and upgrades from XP and Win 7 to Windows 8.1 across all desktop systems at the Headquarters.
• Orchestrated end-to-end support strategies, optimizing system performance and enhancing user experiences within a large-scale enterprise environment.
• Collaborated with cross-functional teams to identify and implement innovative solutions, contributing to increased efficiency and productivity.
• Maintained a proactive approach to troubleshooting, resulting in minimized downtime and heightened user productivity.
• Developed and implemented training programs to ensure the team's continuous growth and adaptability to evolving technologies.

Melbourne, Australia

• Delivered top-tier 2nd level support to a diverse user base, providing technical expertise to 300 on-site employees and 200 global team members.
• Spearheaded and successfully managed multifaceted projects centred around image development, licensing, and hardware refreshment, ensuring seamless implementation and minimal disruption to operations.
• Collaborated closely with cross-functional teams to align project goals with organizational objectives, resulting in optimized IT infrastructure and enhanced end-user experiences.
• Developed and maintained comprehensive documentation for support processes, contributing to a knowledge base that facilitated efficient issue resolution and knowledge transfer.
• Demonstrated leadership in troubleshooting complex technical issues, fostering a culture of continuous improvement and proactive problem-solving.
• Played a key role in strategic decision-making processes related to technology upgrades and system enhancements, contributing to the overall advancement of the company's IT capabilities.

Melbourne, Australia

• Orchestrated comprehensive desktop support for a network of over 100 facilities, catering to the diverse needs of approximately 4,000 users through a seamless blend of remote and on-site services.
• Pioneered the creation and deployment of standardized operating environment (SOE) images, ensuring consistency, security, and efficiency in system configurations across the organization.
• Led end-to-end management of infrastructure upgrades and patches, encompassing meticulous scheduling, thorough testing, and flawless implementation to enhance system reliability and performance.
• Collaborated closely with cross-functional teams to align IT initiatives with business objectives, contributing to the strategic advancement of the organization's technological capabilities.
• Proactively identified and addressed emerging technical challenges, minimizing downtime and optimizing user productivity.
• Established and maintained robust documentation for support processes, facilitating knowledge transfer and enabling efficient issue resolution.

Melbourne, Australia

• Managed end-to-end desktop support operations across a network of 100+ facilities, delivering impeccable services to over 4,000 users through a seamless integration of both remote and on-site solutions.
• Spearheaded the creation and deployment of standardized operating environment (SOE) images, ensuring uniformity, security, and operational efficiency in system configurations organization-wide.
• Drove the strategic planning, scheduling, testing, and flawless implementation of infrastructure upgrades and patches, guaranteeing the robustness and reliability of the organization's IT environment.
• Collaborated cross-functionally to align IT initiatives with overarching business goals, contributing to the organization's technological advancement and resilience.
• Proactively identified and resolved technical challenges, optimizing user productivity and minimizing downtime through a responsive and strategic support approach.
• Established comprehensive documentation for support processes, enhancing knowledge transfer and expediting issue resolution.

Melbourne, Australia

• Delivered exceptional end-user support services on a national scale, specializing in troubleshooting and seamless migration from other providers, ensuring a smooth transition and enhancing customer satisfaction.
• Played a pivotal role in the successful migration of DSLAMs (Digital Subscriber Line Access Multiplexers) across the network following the acquisition of Net Space by iiNet, showcasing expertise in network integration.
• Proactively identified and resolved complex technical issues, demonstrating a commitment to providing high-quality support that positively impacted the end-user experience.
• Collaborated closely with cross-functional teams to ensure a cohesive and well-coordinated approach to customer support and network migration activities.
• Contributed to strategic decision-making processes related to network enhancements and optimizations, leveraging insights gained from hands-on experience in migration projects.
• Established and maintained comprehensive documentation for support processes, facilitating knowledge transfer and expediting issue resolution.

Melbourne, Australia

• Conducted on-site machine diagnostics, specializing in desktops and laptops, with a proven track record of precise issue identification and resolution.
• Expertly fitted and replaced parts for a diverse range of desktops and laptops, ensuring optimal functionality and extending the lifespan of hardware.
• Led the installation of new servers on clients' sites, from initial setup to configuration, contributing to enhanced network performance and reliability.
• Played a pivotal role in seamlessly integrating Mac systems with Windows servers, bridging diverse platforms and fostering a cohesive and efficient cross-platform environment.
• Demonstrated proficiency in problem-solving, consistently delivering effective solutions that minimized downtime and improved overall system performance.
• Maintained up-to-date knowledge of hardware trends and emerging technologies, contributing valuable insights to the continuous improvement of IT infrastructure.