Haris Shaikh Email & Phone Number

Melbourne, Victoria, Australia

Microsoft 365 Copilot Deployment:- Spearheaded the full-scale deployment of Microsoft 365 Copilot, harnessing AI to elevate workplace efficiency and operations.- Initiated AI-driven analytics within Microsoft 365 for smarter decision-making and automation.- Developed a Zero Trust security model for Copilot, enhancing cybersecurity with ongoing verification.- Customized deployment strategies to meet organizational objectives, ensuring optimal security with Modern Collaboration Architecture.- Led a detailed Copilot training program, focusing on security best practices.- Delivered expert support for Copilot deployment, maintaining operational excellence and strict security compliance.- Partnered with Microsoft to refine Copilot features, adapting to the dynamic security environment.- Regularly reviewed AI adoption and conducted security audits, aligning with IT governance and business goals.- Advanced prompt engineering to boost Copilot’s security features and customization.Identity Architecture & Security Solutions:- Directed identity architecture development, including user accounts and access policies.- Managed B2B migrations and emergency access, upholding security integrity.- Implemented strategic security solutions and SOPs to mitigate vulnerabilities.Azure Resource Security & Threat Intelligence:- Protected Azure resources with comprehensive security measures.- Deployed a Threat Intelligence platform in Azure to enhance security monitoring.POC Leadership & Azure Policy Development:- Guided POC setups for Azure resources, confirming their efficacy.- Formulated Azure Policies to strengthen security governance.Key Achievements:- Achieved a milestone in enterprise productivity by integrating AI with Microsoft 365.- Set a new benchmark in secure AI interactions with the Zero Trust model.- Refined Copilot’s interactivity with expert prompt engineering, ensuring a secure user experience.

Melbourne, Victoria, Australia

In my leadership role, I managed a team of technical experts to deliver services to a prominent government entity. My responsibilities spanned across various areas, from incident resolution to stakeholder communication, all aimed at minimizing business disruption and enhancing service delivery.Key responsibilities included:- Incident and Problem Resolution: Successfully resolved escalated incidents and problems.- Root Cause Analysis and Prevention: Conducted thorough analysis to prevent recurring problems.- Process and Knowledge Improvements: Enhanced team efficiency through process and knowledge base improvements.- Proactive Problem Identification: Identified potential problems and developed service improvement plans.- Stakeholder Communication: Kept stakeholders informed of issues and progress.- Strategic Recommendations: Provided valuable feedback and recommendations to the leadership team.

Melbourne, Australia

In my role, I managed critical IT operations and led a significant migration of 1200 users to Exchange Online. I executed various administrative tasks to ensure seamless system integration. I was instrumental in deploying Microsoft Teams, SharePoint Online, and OneDrive across the company, revolutionizing our remote communication and document sharing capabilities.Key responsibilities included:- Establishing protocols for Change Management.- Providing training and mentorship to IT staff at all levels.- Implementing Disaster Recovery to Azure following comprehensive technical audits with vendors.My key achievements encompass:- Leading diverse Azure deployments.- Enhancing remote communication through a company-wide Microsoft Teams deployment.- Optimizing document sharing via SharePoint Online and OneDrive.- Successfully implementing Disaster Recovery to Azure.

Dubai, United Arab Emirates

• Entrepreneurial Venture:Founded and established a Managed Services Startup in Dubai Silicon Oasis, UAE, specializing in providing public cloud infrastructure, storage, and cloud-based mail services to small and medium enterprises.• Client Transformation through Cloud Adoption:Conducted comprehensive audits on potential clients, guiding them in transitioning their systems to Public and/or hybrid cloud services. Worked closely to understand and capture their unique requirements.• Tailored Proposals and Solution Design:Created detailed proposals for clients, incorporating solution designs and projected migration timelines based on their specific needs. Ensured profitability for the business through meticulous costings.• Seamless Infrastructure Migration:Led the migration of existing infrastructures, including multiple applications, into AWS and Azure. Implemented mail server migrations into Office 365 or GSuite, ensuring a smooth transition for clients.• Value-Added Training Sessions:Delivered value-added services by conducting multiple training sessions for small businesses, equipping them with the knowledge needed to navigate and leverage the new systems and services.Key Achievements:• Successfully founded and managed a startup focused on delivering cloud services to SMEs.• Guided clients through the transformational journey of adopting public and hybrid cloud services.• Developed tailored proposals and solution designs, ensuring profitability for the business.• Executed seamless infrastructure migrations, including applications and mail servers, into AWS, Azure, Office 365, and GSuite.• Provided value through training sessions, empowering small businesses to effectively utilize new systems.

Melbourne, Australia

• Strategic Solutions Architect:Engineered comprehensive solutions for existing and potential clients, facilitating the seamless transition of their systems into Public, Private, and Hybrid hosting cloud services.• Mail Server Migration and Unified Communications:Successfully migrated mail servers into Office 365, including file services to SharePoint Online. Managed unified communications through Skype for Business, enhancing collaboration and efficiency.• RDS Services and Network Infrastructure Setup:Implemented Remote Desktop Services (RDS) for Terminal Servers, optimizing remote access capabilities. Installed and configured network devices on client premises, recommending upgrades to enhance existing hardware and software services.• License Management:Oversaw various licenses, including Server, antivirus (AV), and other Software as a Service (SaaS) applications. Ensured compliance and optimized usage for cost-effective operations.• Comprehensive Training and Ongoing Support:Conducted training sessions post-Cloud deployment, empowering users to maximize the benefits of the new systems. Provided ongoing support through both remote and On-Site Services, ensuring client satisfaction.• Client Relationship Management:Managed client relationships by delivering high-quality services, addressing concerns promptly, and ensuring alignment with evolving business needs.Key Achievements:• Designed and implemented strategic cloud solutions for clients, enabling flexible hosting options.• Orchestrated successful mail server migrations to Office 365 and unified communications via Skype for Business.• Established RDS services for Terminal Servers, enhancing remote access capabilities.• Implemented network infrastructure setups and recommended upgrades for optimal performance.• Effectively managed various licenses, ensuring compliance and cost-effective operations.• Provided comprehensive training post-Cloud

Melbourne, Australia

Responsibilities:• Third-Level Support & End User Assistance: Provided expert support and assistance to over 300 locations across the Asia Pacific and the Middle East, ensuring seamless IT operations.• Strategic Development & Capacity Planning: Played a key role in formulating and executing long-term strategies for server, desktop hardware, and software needs. Conducted comprehensive capacity planning to align IT infrastructure with organizational goals.• VoIP Communications Implementation & Training: Spearheaded the successful implementation of VoIP communications, enhancing connectivity and collaboration. Conducted user training programs to ensure effective utilization of the new communication technology.• Team Leadership: Led a high-performing team of five members, overseeing all aspects of IT service operations. Fostered a collaborative and results-driven team culture.Achievements:• Implemented cost-effective solutions resulting in a XX% reduction in IT support tickets.• Enhanced overall system efficiency by introducing innovative server and desktop solutions.• Successfully trained and onboarded teams for seamless adoption of VoIP communications.• This experience has equipped me with a strong foundation in IT service management, strategic planning, and team leadership, enabling me to drive positive impact in complex, global environments.

Melbourne, Australia

•Spearheaded comprehensive remote support services for a vast user base of 32,000 across Australia, ensuring seamless IT operations and user satisfaction.•Led a dynamic team through a pivotal project involving the migration and upgrades from XP and Win 7 to Windows 8.1 across all desktop systems at the Headquarters.•Orchestrated end-to-end support strategies, optimizing system performance and enhancing user experiences within a large-scale enterprise environment.•Collaborated with cross-functional teams to identify and implement innovative solutions, contributing to increased efficiency and productivity.•Maintained a proactive approach to troubleshooting, resulting in minimized downtime and heightened user productivity.•Developed and implemented training programs to ensure the team's continuous growth and adaptability to evolving technologies.

Melbourne, Australia

• Delivered top-tier 2nd level support to a diverse user base, providing technical expertise to 300 on-site employees and 200 global team members.• Spearheaded and successfully managed multifaceted projects centred around image development, licensing, and hardware refreshment, ensuring seamless implementation and minimal disruption to operations.• Collaborated closely with cross-functional teams to align project goals with organizational objectives, resulting in optimized IT infrastructure and enhanced end-user experiences.• Developed and maintained comprehensive documentation for support processes, contributing to a knowledge base that facilitated efficient issue resolution and knowledge transfer.• Demonstrated leadership in troubleshooting complex technical issues, fostering a culture of continuous improvement and proactive problem-solving.• Played a key role in strategic decision-making processes related to technology upgrades and system enhancements, contributing to the overall advancement of the company's IT capabilities.

Melbourne, Australia

• Orchestrated comprehensive desktop support for a network of over 100 facilities, catering to the diverse needs of approximately 4,000 users through a seamless blend of remote and on-site services.• Pioneered the creation and deployment of standardized operating environment (SOE) images, ensuring consistency, security, and efficiency in system configurations across the organization.• Led end-to-end management of infrastructure upgrades and patches, encompassing meticulous scheduling, thorough testing, and flawless implementation to enhance system reliability and performance.• Collaborated closely with cross-functional teams to align IT initiatives with business objectives, contributing to the strategic advancement of the organization's technological capabilities.• Proactively identified and addressed emerging technical challenges, minimizing downtime and optimizing user productivity.• Established and maintained robust documentation for support processes, facilitating knowledge transfer and enabling efficient issue resolution.

Melbourne, Australia

• Managed end-to-end desktop support operations across a network of 100+ facilities, delivering impeccable services to over 4,000 users through a seamless integration of both remote and on-site solutions.• Spearheaded the creation and deployment of standardized operating environment (SOE) images, ensuring uniformity, security, and operational efficiency in system configurations organization-wide.• Drove the strategic planning, scheduling, testing, and flawless implementation of infrastructure upgrades and patches, guaranteeing the robustness and reliability of the organization's IT environment.• Collaborated cross-functionally to align IT initiatives with overarching business goals, contributing to the organization's technological advancement and resilience.• Proactively identified and resolved technical challenges, optimizing user productivity and minimizing downtime through a responsive and strategic support approach.• Established comprehensive documentation for support processes, enhancing knowledge transfer and expediting issue resolution.

Melbourne, Australia

• Delivered exceptional end-user support services on a national scale, specializing in troubleshooting and seamless migration from other providers, ensuring a smooth transition and enhancing customer satisfaction.• Played a pivotal role in the successful migration of DSLAMs (Digital Subscriber Line Access Multiplexers) across the network following the acquisition of Net Space by iiNet, showcasing expertise in network integration and consolidation.• Proactively identified and resolved complex technical issues, demonstrating a commitment to providing high-quality support that positively impacted the end-user experience.• Collaborated closely with cross-functional teams to ensure a cohesive and well-coordinated approach to customer support and network migration activities.• Contributed to strategic decision-making processes related to network enhancements and optimizations, leveraging insights gained from hands-on experience in migration projects.• Established and maintained comprehensive documentation for support processes, facilitating knowledge transfer and expediting issue resolution.

Melbourne, Australia

• Conducted on-site machine diagnostics, specializing in desktops and laptops, with a proven track record of precise issue identification and resolution.• Expertly fitted and replaced parts for a diverse range of desktops and laptops, ensuring optimal functionality and extending the lifespan of hardware.• Led the installation of new servers on clients' sites, from initial setup to configuration, contributing to enhanced network performance and reliability.• Played a pivotal role in seamlessly integrating Mac systems with Windows servers, bridging diverse platforms and fostering a cohesive and efficient cross-platform environment.• Demonstrated proficiency in problem-solving, consistently delivering effective solutions that minimized downtime and improved overall system performance.• Maintained up-to-date knowledge of hardware trends and emerging technologies, contributing valuable insights to the continuous improvement of IT infrastructure.