Haris Riaz Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

● Served as the primary point of contact for over 200 clients, managing relationships and ensuring seamless project execution to meetclient objectives.● Developed and managed project charters, schedules, and scope documents, resulting in consistent on-time delivery of keydeliverables.● Led cross-functional teams in implementing new processes, achieving a 30% increase in operational efficiency.● Conducted regular status updates and facilitated client meetings to ensure alignment on project goals and expectations.● Enhanced client satisfaction by maintaining a 4.9/5 rating through proactive communication and quality service delivery.

Toronto, Ontario, Canada

● Managed a portfolio of client cases, ensuring consistent communication with clients and internal partners to meet project deadlines.● Identified and addressed client needs, providing proactive solutions that improved client retention rates.● Assisted in drafting legal documents, preparing project reports, and ensuring quality control for all deliverables.● Supported team members in process improvement initiatives, contributing to a 20% reduction in case resolution time.

Milton, Ontario, Canada

● Led daily operations, ensuring a high level of customer satisfaction and effective team management.● Developed training programs for new hires, resulting in improved workflow efficiency and enhanced team performance.● Oversaw store operations, managing inventory, scheduling, and customer interactions, achieving a 15% increase in sales.

Milton, Ontario

● Oversaw a team of 5 employees selling $750,000.00 monthly.● Controlled labour costs using smart scheduling strategies.

Milton, Ontario

● Addressed and resolved customer concerns and complaints.

Toronto, Ontario, Canada

● Collected and analyzed over 300 collective agreements between unions and employers in federal and provincial governments' databases to look for eco-friendly clauses. ● Leveraged conventional research techniques to identify relevant data in scientific literature, government reports and news media.

400 Main St East, Suite 209, Milton

● Provided litigation support for estate cases, including legal research, drafting, and preparing documentation for civil litigationactions.● Analyzed statutory and case law to prepare detailed legal reports, demonstrating analytical and problem-solving skills.

Milton, Ontario

● Developed customer service skills, time management skills, reporting skills, analytical and numerical skills.● Coordinated with the management team to decide how goods should be displayed to maximize sales; implemented layout of the store which is referred to as “planogram”.

Master Of Arts - Ma, Socio-Legal Studies

Bachelor'S Degree, Law And Society, Gpa 3.8

Activities and Societies: Research Intern at Adapting Canadian Work and Workplaces to Respond to Climate Change NATS-AID tutor. Peer.

Law Clerk Diploma, Legal Administrative Assistant/Secretary, Gpa 85.5

Activities and Societies: Recipient of an Honours Pin (Salute to Academic Excellence) provided by Humber's Business School for maintaining.

Certificate In Estate And Trust Administration, Estates And Trust